Customer Service Coordinator

Breitling; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Breitling in Sydney is seeking a Customer Service Coordinator to be the brand ambassador for after-sales excellence. You will manage administrative workflows, data processing, and repair coordination while delivering a seamless client experience for both end customers and wholesale partners.

Ideal candidates thrive in a fast-paced environment, multitask with precision, and maintain poise under pressure. You will strengthen client relationships and support operational excellence across our luxury

Qualifications

• Experience in luxury customer service or after-sales support.
• Strong written and verbal communication skills.
• Highly organized with ability to multitask in a fast-paced environment.
• Proactive problem-solving and client-focused approach.
• Maintain meticulous records and data integrity.

Responsibilities

• Oversee end-to-end administrative process for repairs and after-sales services, including data entry and service requests.
• Maintain meticulous records across systems to ensure accuracy.
• Coordinate shipments and deliveries with logistics.
• Monitor outstanding jobs and prioritize tasks in a high-volume environment.
• Ensure adherence to procedures and service protocols.
• Identify opportunities to streamline workflows and improve client satisfaction.
• Track after-sales activity, shipments, and inventory updates.
• Prepare and distribute detailed activity and performance reports to stakeholders.
• Maintain collaboration with logistics and workshop teams for timely service.
• Deliver exceptional service to end customers and wholesale partners via phone, email, in-person.

Skills

Luxury service

Client administration

Multitasking

Written & verbal communication

Problem solving

Tools

CRM systems

Job description

As a Customer Service Coordinator, you will be the ambassador of our brand, ensuring that every after-sales interaction reflects the quality and excellence our clients expect. You will manage administrative workflows, data processing, and repair coordination while maintaining a seamless, personalized experience for all clients - including both end customers and wholesale partners.

This role is ideal for someone who thrives in a fast-paced, high-volume environment, can multitask with precision, and remains poised and professional under pressure. You will play a pivotal role in strengthening client relationships and supporting the operational excellence of our after-sales service.

Key Responsibilities

Oversee the end-to-end administrative process for repairs and after-sales services, including data entry, order tracking, and service request processing.

Maintain meticulous records across all systems to ensure accuracy and data integrity.

Collaborate closely with the logistics department to coordinate shipments, transfers, and deliveries, ensuring smooth operations between internal teams and clients.

Monitor outstanding jobs, follow up proactively, and prioritise tasks to maintain efficiency in a fast-paced, high-volume environment.

Ensure strict adherence to company procedures, standards, and service protocols.

Identify opportunities to streamline workflows, enhance efficiency, and improve client satisfaction.

Processes & Reporting

Track and monitor all after-sales activity, including repair requests, shipments, and inventory updates, ensuring all data is accurate and up-to-date.

Utilise company systems and reporting tools to monitor workflows, identify deviations, and initiate corrective actions.

Prepare and distribute detailed activity and performance reports to internal stakeholders, including logistics, workshop, and management teams.

Maintain continuous collaboration with logistics and workshop teams to ensure timely service delivery.

Client Relations

Deliver exceptional service to both end customers and wholesale partners, responding to enquiries via phone, email, and in-person.

Provide accurate information on services, pricing, and turnaround times with professionalism and care.

Handle client concerns and complaints with empathy, discretion, and efficiency, ensuring positive resolutions.

Follow up on all interactions to guarantee timely and thorough resolution or escalation when required.

Organise workload to meet client expectations while maintaining high standards of service.

Keep precise records of all client communications and actions taken.

Experience

Previous experience in luxury customer service, client administration, or after-sales support, ideally in luxury retail or high-end service environments.

Skills

Exceptional written and verbal communication skills, capable of engaging clients and building trust across all levels.

Confident in managing enquiries, objections, and resolutions across diverse client groups.

Highly organized, capable of multitasking, prioritizing, and maintaining performance in a fast-paced, high-pressure environment.

Strong problem-solving skills with a proactive, client-focused approach.

Personal Attributes

Passionate about delivering world-class customer service.

Calm, efficient, and detail-oriented under pressure.

Adaptable, solutions-focused, and proactive.

Self-motivated, with the ability to work independently while contributing to a collaborative team.

Professional, personable, and committed to upholding the brand's prestige.