Customer Service Coordinator

PepsiCo Inc.; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

5% annual bonus

Generous leave options (wellness, 20+4

Lease Plan

Health & Wellness programs

Professional development programs

Global career opportunities

Job summary

PepsiCo Australia is seeking a Customer Service Coordinator in Sydney to keep orders flowing, maintain customer relationships, and drive service excellence.

You will manage daily orders, handle enquiries and complaints, and collaborate with Distribution, Transport & Inventory teams to maximize fulfilment and customer satisfaction, leveraging SAP and MS Office. This role offers exposure to iconic brands and global opportunities within a leading FMCG company.

Qualifications

• Customer-focused with strong written and verbal communication.
• Fast and accurate in data entry.
• Calm under pressure and reliable with deadlines.
• Professional, personable, and polite.
• Shows initiative and works well with others.
• Thrives in an open, collaborative team environment.
• Proficient in SAP and MS Office (desirable).
• Customer Service training or certifications (desirable).
• Experience in Manufacturing, Distribution, or FMCG environments (desirable).

Responsibilities

• Manage daily customer orders to maximize fulfilment.
• Liaise with stakeholders to maximise fulfilment of ad-hoc orders.
• Handle daily customer enquiries and complaints to ensure satisfaction.
• Communicate openly with Distribution, Transport & Inventory teams.
• Develop and maintain relationships with Account Managers to improve customer experience.
• Manage Customer DC bookings and submission of grids to Transport teams.

Skills

Customer-focused

Data entry

Calm under pressure

Professional demeanor

Initiative

Collaborative

Customer service training

Tools

SAP

MS Office

Job description

Overview

Work for a global FMCG company with some of the world’s most trusted and iconic brands.Be part of an exciting business where employees are recognised and career growth is supported.

At PepsiCo, you can Dare for Better. You can help build a world where there are more possibilities for more people, no matter what role you hold. Together, we’ll make a positive impact for good. Because when we Dare for Better, we can smile at what’s next. For our careers, families, communities and the planet.

To continue our success, we’re seeking a Customer Service Coordinator to keep orders flowing, customers happy, and relationships growing—driving the service excellence that earns trust.

Responsibilities

• Management of daily customer orders to maximize fulfilment.
• Manage ad-hoc orders by liaising with all relevant stakeholders to maximise fulfilment.
• Manage daily customer enquiries and complaints to ensure the highest level of customer satisfaction.
• Having open communication channels and work collaboratively with Distribution, Transport & Inventory teams.
• Develop and maintain internal stakeholder relationships with Account Managers to improve customer experience.
• Manage Customer DC bookings and submission of grids to the Transport teams.

Qualifications

About you:

• Customer‑focused with strong written and verbal communication
• Fast and accurate in data entry
• Calm under pressure and reliable with deadlines
• Professional, personable, and polite
• Shows initiative and works well with others
• Thrives in an open, collaborative team environment
• Proficient in SAP and MS Office (desirable)
• Customer Service training or certifications (desirable)
• Experience in Manufacturing, Distribution, or FMCG environments (desirable)

For you:

- Competitive benefits package:

• 5% annual bonus
• Generous leave options (wellness, birthday, volunteer, 20 weeks parental for both primary & secondary carer,additionalleave purchase/cash out)
• Lease Plan

- Health & Wellness programs:

• Discounted private health insurance
• Financial coaching
• Counselling sessions
• Flu vaccinations
• Skin checks

- Professional development programs

- Global career opportunities

About us:

Join us and work with iconic brands like Doritos, Gatorade, Pepsi Max, Smith’s Chips, Red Rock Deli, Twisties, Quaker Oats, and Bluebird NZ.

• Recognised as a Top Employer in Australia and New Zealand for the past 4 years
• Family Friendly Certification (AU)
• Australian Disability Network Member

PepsiCo is dedicated to sustainability with initiatives like EV chargers, net-zero energy efficiency, hydro trucks, and net-zero water usage. We foster innovation and empower employees to make a meaningful impact throughPep+ (PepsiCo Positive).Join us to shape the future of food and beverages with a focus on sustainability.

PepsiCo’s hiring process:

• Interview(s) and skills evaluation
• Online Assessment process
• Background checks

If yourequirereasonable adjustments at any stage of the application or interview process, please let us know. In applying for this position, you consent to your personal information being provided to PepsiCo for inUse accordance withPepsiCo’s Privacy Policy which can be found at the bottom of the page on PepsiCo’s websitewww.pepsico.com.au