Customer Service Coordinator

PepsiCo Inc.; North Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

5% annual bonus

Generous leave options

Lease Plan

Discounted private health insurance

Financial coaching

Counselling sessions

Flu vaccinations

Skin checks

Global career opportunities

Job summary

PepsiCo Inc. is seeking a Customer Service Coordinator to keep orders flowing, customers happy, and relationships growing. You will drive service excellence by managing daily orders and inquiries, collaborating with Distribution, Transport, and Inventory teams to maximise fulfilment.

The role supports a global FMCG environment with iconic brands, performance bonuses, generous leave, and wellness programs. A proactive, customer‑focused approach and strong communication are essential.

Qualifications

• Customer‑focused with strong written and verbal communication.
• Fast and accurate data entry.
• Calm under pressure and reliable with deadlines.
• Professional, personable, and polite.
• Shows initiative and works well with others.
• Thrives in an open, collaborative team environment.
• Proficient in SAP and MS Office (desirable).
• Customer Service training or certifications (desirable).
• Experience in Manufacturing, Distribution, or FMCG environments (desirable).

Responsibilities

• Management of daily customer orders to maximize fulfilment.
• Manage ad-hoc orders by liaising with all relevant stakeholders to maximise fulfilment.
• Manage daily customer enquiries and complaints to ensure the highest level of customer satisfaction.
• Having open communication channels and work collaboratively with Distribution, Transport & Inventory teams.
• Develop and maintain internal stakeholder relationships with Account Managers to improve customer experience.
• Manage Customer DC bookings and submission of grids to the Transport teams.

Skills

Customer-focused

Written & verbal communication

Data entry

Calm under pressure

Reliability with deadlines

Professional & personable

Team player

SAP

MS Office

Tools

SAP

MS Office

Job description

Overview

Work for a global FMCG company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported.

At PepsiCo, you can Dare for Better. You can help build a world where there are more possibilities for more people, no matter what role you hold. Together, we’ll make a positive impact for good. Because when we Dare for Better, we can smile at what’s next. For our careers, families, communities and the planet.

To continue our success, we’re seeking a Customer Service Coordinator to keep orders flowing, customers happy, and relationships growing—driving the service excellence that earns trust.

Responsibilities

• Management of daily customer orders to maximize fulfilment.
• Manage ad-hoc orders by liaising with all relevant stakeholders to maximise fulfilment.
• Manage daily customer enquiries and complaints to ensure the highest level of customer satisfaction.
• Having open communication channels and work collaboratively with Distribution, Transport & Inventory teams.
• Develop and maintain internal stakeholder relationships with Account Managers to improve customer experience.
• Manage Customer DC bookings and submission of grids to the Transport teams.

Qualifications

About you:

• Customer‑focused with strong written and verbal communication
• Fast and accurate in data entry
• Calm under pressure and reliable with deadlines
• Professional, personable, and polite
• Shows initiative and works well with others
• Thrives in an open, collaborative team environment
• Proficient in SAP and MS Office (desirable)
• Customer Service training or certifications (desirable)
• Experience in Manufacturing, Distribution, or FMCG environments (desirable)

For you

Competitive benefits package:

• 5% annual bonus
• Generous leave options (wellness, birthday, volunteer, 20 weeks parental for both primary & secondary carer,additionalleave purchase/cash out)
• Lease Plan

Health & Wellness programs:

• Discounted private health insurance
• Financial coaching
• Counselling sessions
• Flu vaccinations
• Skin checks

Professional development programs

Global career opportunities

About us

Join us and work with iconic brands like Doritos, Gatorade, Pepsi Max, Smith’s Chips, Red Rock Deli, Twisties, Quaker Oats, and Bluebird NZ.

• Recognised as a Top Employer in Australia and New Zealand for the past 4 years

• Family Friendly Certification (AU)

• Australian Disability Network Member

PepsiCo is dedicated to sustainability with initiatives like EV chargers, net-zero energy efficiency, hydro trucks, and net-zero water usage. We foster innovation and empower employees to make a meaningful impact through Pep+ (PepsiCo Positive). Join us to shape the future of food and beverages with a focus on sustainability.