Customer Service Coordinator

Coates; Canberra; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Career progression

Flexible hours

Employee discounts

Additional leave

Novated leasing

Salary sacrifice

Paid parental leave

Volunteer program

Job summary

Coates is seeking a Customer Service Coordinator at our Fyshwick branch in Canberra. You will be the first point of contact, ensuring customers receive top‑tier service for their equipment solutions.

Role involves handling in-person/phone/email inquiries, coordinating deliveries, quotes, invoicing and liaising with suppliers. You’ll work on a rotating roster with occasional Saturday hours in a permanent full‑time capacity.

Qualifications

• Previous face-to-face customer service experience.
• Strong computer skills with MS Word, Excel and Outlook.
• Capability and willingness to learn and absorb technical information.
• Desire to provide amazing customer experience.

Responsibilities

• Addressing customer needs in person, by phone and email.
• Generating hire schedules, quotes, and invoicing.
• Coordinating equipment deliveries, transfers, pickups, repairs, breakdowns, portable toilet pump runs.
• Occasionally assist customers and colleagues in the yard with loading equipment.
• Liaising with suppliers to support our customers.

Skills

Customer service experience

Willigness to learn

Tools

MS Word

Excel

Outlook

Job description

Advertised Title: Customer Service Coordinator

The next step in your career starts here…

• Permanent Full Time
• Monday to Friday on a rotating roster, with some Saturdays 7am-12pm
• Competitive base salary

As the first point of contact for customers at our Fyshwick branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

You’ll Enjoy Variety In Your Role Including

• Addressing customer needs in person, by phone and email
• Generating hire schedules, quotes, and invoicing
• Coordinating equipment deliveries, transfers, pick‑ups, repairs, breakdowns, portable toilet pump runs
• You may also occasionally need to assist customers and colleagues in the yard with loading equipment
• Liaising with suppliers to support our customers

What You’ll Get In Return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What You’ll Bring To The Role

• Previous face‑to‑face customer service experience
• A desire to provide amazing customer experience
• General computer skills (MS Word, Excel, Outlook)
• Capability and willingness to learn and absorb technical information

If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn’t stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.