Customer Service Coordinator

Coates Hire Operations Pty Limited; Chinchilla; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career progression

Flexible working options

Employee discounts

Leave program

Novated leasing

Parental leave

Volunteer opportunities

Job summary

Coates Hire Operations Pty Limited is seeking a proactive customer service representative at the Chinchilla branch. You will be the first contact for customers, handling in-person, phone and email inquiries and delivering exceptional service for equipment solutions.

You will generate hire schedules, quotes and invoices, with occasional yard assistance and supplier liaison to meet customer needs. A strong focus on organisation and adaptability in a fast-paced environment is required.

Qualifications

• Previous face-to-face customer service experience is essential.
• Ability to learn and absorb technical information about equipment.
• Strong organisational and multitasking skills with the ability to prioritise and plan.

Responsibilities

• Greet and assist customers in person, by phone and email at the Chinchilla branch.
• Generate hire schedules, quotes and invoicing for customers.
• Assist customers and colleagues in the yard with loading equipment when needed.
• Liaise with suppliers to support customer equipment needs.

Skills

Face-to-face service

Customer experience

Learning capability

Organisation & multitasking

Prioritisation & planning

Job description

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The next step in your career starts here…

• Permanent Full Time
• Monday to Friday 7am – 4pm

As the first point of contact for customers at ourChinchilla branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

You’ll enjoy variety in your role including:

• Addressing customer needs in person, by phone and email
• Generating hire schedules, quotes, and invoicing
• You may also occasionally need to assist customers and colleagues in the yard with loading equipment
• Liaising with suppliers to support our customers

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

• Previous face-to-face customer service experience
• A desire to provide amazing customer experience
• Capability to learn and absorb technical information
• Excellent organisational and multitasking skills, with the ability to thrive in a fast-paced environment. You can effectively prioritise competing demands, plan ahead and adapt confidently to changing circumstances.

If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.