Senior Customer Service Coordinator

Coates; Emerald; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Development and career progression

Flexible working options

Employee discounts, benefits and well‑

Purchased additional leave

Novated leasing

Paid Parental Leave

Volunteering opportunities

Job summary

Coates Emerald is seeking a Senior Customer Service Coordinator to support the Area Manager and oversee branch operations at the Emerald location. You will lead a small team, drive exceptional customer service, and manage quotes, purchase orders and hire agreements with a focus on efficiency.

The role requires a proactive communicator with strong multitasking and problem-solving skills, plus solid MS Word, Excel, and Outlook proficiency. A customer-facing background is essential for success.

Qualifications

• 5+ years in customer facing work experience.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritise.
• Demonstrated problem solving skills.
• Ability to support and lead a team.
• Desire to provide amazing customer experience.
• General computer skills (MS Word, Excel, Outlook).
• Trade, or previous hire industry experience, will be highly regarded.

Responsibilities

• Provide high-level support to the Area Manager for branch operations.
• Lead and inspire a small team to deliver outstanding customer service.
• Develop quotes, raise purchase orders and enter hire agreements.
• Manage administrative tasks, asset and quality management.

Skills

Customer facing

Leadership

Communication

Multitasking

Problem solving

Team leadership

Customer experience

Tools

MS Word

Excel

Outlook

Job description

The next step in your career starts here…

• Permanent, Full-Time opportunity
• Monday to Friday
• Genuine career development and progression opportunities

As the Senior Customer Service Coordinator at our Emerald branch, you’ll be responsible for providing a high level of assistance to the Area Manager in the efficient management and general operation of the branch.

You’ll Enjoy Variety In Your Role Including

• Ensuring the safety of your team and Coates customers
• Lead and inspire a small team to deliver outstanding customer service – you know that a happy customer will be a returning customer, and enjoy helping everyone deliver on targets.
• Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
• Managing administrative tasks, asset and quality management

What You’ll Get In Return

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What You’ll Bring To The Role

• 5+ years in customer facing work experience, as well as
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritise
• Demonstrated problem solving skills
• Ability to support and lead a team
• A desire to provide amazing customer experience
• General computer skills (MS Word, Excel, Outlook)
• Trade, or previous hire industry experience, will be highly regarded

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.