Customer Service Consultant - Complex Rehab

Aidacare Pty Ltd; Canberra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

Quarterly incentive

Employee Assistance Program

Benefits package

Job summary

Aidacare Pty Ltd is seeking a Customer Service Consultant - Complex Rehab to act as a frontline troubleshooter, delivering excellent service via phone and email from Fyshwick, Canberra. This entry-to-mid level role reports to the Regional Manager - ACT and runs Monday to Friday in a full-time permanent capacity.

You will learn products and services to improve customer experiences, place and track orders, and build lasting relationships with customers through supportive, proactive service.

Qualifications

• Customer service or industry experience preferred but not essential.
• Adept at navigating computer systems to manage customer interactions and records.
• Ability to analyse situations and think critically to find solutions to customer issues.
• Excellent verbal and written communication skills.
• Ability to remain composed in a fast-paced work environment and under pressure.

Responsibilities

• Resolve customer issues and concerns in an efficient manner.
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience.
• Assist customers with accurate and timely order placement, tracking, and processing.
• Foster strong and positive relationships with customers to encourage loyalty and repeat business.
• Provide excellent customer service over the phone and on emails making a great first impression in every case.

Skills

Customer service

CRM navigation

Analytical thinking

Verbal & written comms

Under pressure

Tools

CRM systems

Job description

About The Role

In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.

Role Title: Customer Service Consultant - Complex Rehab

Location: Fyshwick, Canberra, Australia

Hours: Monday - Friday, Full Time Permanent

Role Level: Entry - Mid

Reporting: Regional Manager - ACT

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to analyse situations and think critically to find solutions to customer issues
• Excellent verbal and written communication skills
• Ability to remain composed in a fast-paced work environment and under pressure

Duties & Responsibilities

• Resolve customer issues and concerns in an efficient manner
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing
• Foster strong and positive relationships with customers to encourage loyalty and repeat business
• Provide excellent customer service over the phone and on emails making a great first impression in every case

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.