Customer Care Consultant

Cora Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus scheme

Birthday day off

Job summary

cora Group is expanding its Customer Care team in Melbourne, inviting a proactive Client Support Specialist to manage inquiries, coordinate shipments, and liaise with suppliers. You will be the primary contact for customers, resolving issues efficiently while maintaining strong relationships.

The role emphasizes clear communication, problem-solving, and cross-functional collaboration within a fast-growing 4PL environment. A customer-focused mindset and knowledge of logistics are highly valued.

Qualifications

• Excellent verbal and written communication skills across customer touchpoints.
• Love going the ‘extra mile’ and have a passion for problem solving.
• Strong interpersonal skills and ability to build rapport with customers and suppliers.
• Familiarity with CRM software and proficiency in the Microsoft Office Suite.
• Highly organised and detail-oriented, able to manage multiple enquiries in a fast-paced environment.
• Ability to work collaboratively in cross-functional teams; knowledge of logistics/supply chain is a plus.

Responsibilities

• Build and maintain relationships with customers and suppliers.
• Manage inbound calls and email enquiries including pickups, tracking, POD and quotes.
• Liaise with suppliers to resolve issues promptly.
• Collaborate with Customer Care and Customer Experience teams to resolve critical issues.
• Proactively manage shipments for major customers.
• Utilise CRM to ensure accurate, up-to-date correspondence.

Skills

Communication skills

Problem solving

Interpersonal skills

Organisational skills

Empathy

Tools

CRM software

Microsoft Office

Job description

An Exciting Supply Chain Career Awaits

We are expanding our team and are in search of a dynamic Customer Care Consultant to help fuel our growth within Australias rapidly evolving 4th Party Logistics (4PL) sector. This role offers the chance to engage with one of the fastest-growing categories in Australian logistics, providing substantial opportunities for career advancement.

Why Choose cora Group?

• Be part of a leading team in a fast-growing industry sector.
• Great office location with easy walks through lakes, waterfalls, and gardens.
• Enjoy a competitive salary with a bonus scheme and a special day off for your birthday!

Our Values:

• Unity: We Walk Together
• Integrity: We Are Our Word
• Courage: Embrace Every Challenge
• Responsibility: Pride In Our Environment
• Innovation: Create “Different”

The Role:

The Customer Care Consultant will play a crucial role in delivering excellent customer service and support to cora’s clients. This role serves as the primary point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, an empathetic mindset and an understanding of logistics and supply chain management.

• Building and maintaining strong relationships with our customers and suppliers
• Managing inbound customer calls and email enquiries including pickups, tracking, POD and quote requests
• Liaise with our suppliers to effectively resolve issues in a timely manner
• Work closely with other members of the Customer Care and Customer Experience teams to create solutions for critical customer issues
• Proactively manage critical shipments for major customers
• Effectively utilise the company CRM to ensure all correspondence is entered accurately and updated consistently
• Escalate critical issues internally to the Customer Care Lead and/or relevant Customer Success Manager

The successful candidate will have:

• Excellent verbal and written communication skills, with the ability to effectively communicate complex information to customers of varying backgrounds
• Love going the ‘extra mile’ and have a passion for problem solving
• Strong interpersonal skills, with the ability to build rapport, establish trust, and maintain positive relationships with customers and suppliers
• Familiarity with CRM software and proficiency in Microsoft Office Suite
• Highly organised and detail-oriented, with the ability to manage multiple customer enquiries and prioritise tasks effectively in a fast-paced environment
• Ability to work collaboratively in cross-functional teams to achieve shared goals
• Knowledge of logistics and supply chain management concepts, including transportation, warehousing, and inventory management is highly regarded but not essential for the right candidate