Customer Service Center Lead

Spaces. offices | co-working | meeting rooms.; Western Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

IWG seeks a Customer Services Manager in Western Australia to oversee all aspects of your centre’s performance. You’ll have the autonomy and resources to run your centre as if it were your own business, with a broad remit to drive success.

You’ll lead a small team, deliver against targets, upsell to customers, and ensure every guest experiences world-class service that reinforces the IWG brand.

Qualifications

• Experience delivering against targets while leading a small team.
• Experience running a flexible workspace centre or similar site with high customer focus.
• Strong mindset of ownership, resilience and proactive problem solving.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers and upselling to existing customers.

Skills

Team leadership

Sales

Customer service

Ownership

Resilience

Passion

Drive

Job description

IWG seeks a Customer Services Manager in Western Australia to oversee all aspects of your centre’s performance. You’ll have the autonomy and resources to run your centre as if it were your own business, with a broad remit to drive success.

You’ll lead a small team, deliver against targets, upsell to customers, and ensure every guest experiences world-class service that reinforces the IWG brand.