Customer Service & Booking Specialist

Save Rent a Car and Truck; Parramatta; On-site; AUD 52,000 - 70,000; Full time

Job summary

Save Rent a Car and Truck – Parramatta NSW is seeking a Customer Service Representative to join our team. You will answer telephones, take bookings, respond to emails, explain options and terms, and ensure bookings and transactions are completed accurately.

Ideal candidates have exceptional communication, a self-motivated attitude, and a strong customer service/sales background. Automotive experience and a valid Australian driving licence are advantageous.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Ability to learn our booking software.
• Valid Australian driving licence.
• Experience in customer service and sales.

Responsibilities

• Answering telephone enquiries and making bookings.
• Answering emails and handling online bookings.
• Providing customer service for all bookings and explaining options and terms.
• Ensuring transactions are completed accurately.
• Reporting to the manager.

Skills

Communication skills

Self motivation

Teamwork

Customer service sales

Multi-tasking

Attention to detail

Conflict resolution

Tech savvy

Driving licence (AU)

Tools

Computer literacy

Software proficiency

Job description

Save Rent a Car and Truck – Parramatta NSW is seeking a Customer Service Representative to join our team. You will answer telephones, take bookings, respond to emails, explain options and terms, and ensure bookings and transactions are completed accurately.

Ideal candidates have exceptional communication, a self-motivated attitude, and a strong customer service/sales background. Automotive experience and a valid Australian driving licence are advantageous.