Customer Service Assistant - Laurieton

Ice Box Liquor Pty Ltd; Laurieton; On-site; AUD 28,000 - 34,000; Part time

Job summary

Ice Box Liquor Pty Ltd in Laurieton, NSW is seeking a Casual Service Assistant for our Laurieton store. The role focuses on delivering outstanding customer service, assisting with daily store operations, and supporting stock and promotions.

RSA certified candidates with a passion for wine, spirits, and craft beer are encouraged to apply. This casual position offers flexibility to work evenings and weekends within a growing independent liquor retailer that promotes from within and emphasizes team

Qualifications

• Previous retail or liquor industry experience is highly desirable.
• A passion for customer service and liquor products.
• Strong communication and interpersonal skills.
• Availability to work flexible hours, including evenings and weekends.
• A current RSA certificate.

Responsibilities

• Providing exceptional customer service and product recommendations.
• Processing sales through the POS system.
• Maintaining store presentation and merchandising standards.
• Receiving, unpacking and replenishing stock.
• Assisting with promotional displays and ticketing.
• Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
• Supporting store security and loss prevention initiatives.

Skills

Customer service

POS operation

Stock replenishment

Merchandising

RSA compliance

Tools

POS system

Job description

Laurieton, New South Wales 2443, Australia

Casual Temporary Customer Service

Description

We are an established privately-owned chain of 30 liquor stores (and growing) located throughout New South Wales. We are currently seeking an enthusiastic and customer-focused Casual Service Assistant to join our team at our Laurieton Store.

At Ice Box Liquor, we pride ourselves on delivering exceptional customer service, maintaining high store standards, and creating a positive and supportive team environment. As a Casual Service Assistant, you will play a key role in providing outstanding service to our customers while assisting with day-to-day store operations.

This presents an excellent opportunity for a wine, spirits and craft beer enthusiast to work within a growing independent liquor retail business while developing their product knowledge and retail skills. We are committed to promoting from within and providing genuine career development opportunities for motivated team members who demonstrate a passion for the industry and a strong work ethic.

Key responsibilities include:

• Providing exceptional customer service and product recommendations.
• Processing sales through the POS system.
• Maintaining store presentation and merchandising standards.
• Receiving, unpacking and replenishing stock.
• Assisting with promotional displays and ticketing.
• Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
• Supporting store security and loss prevention initiatives.

What we're looking for:

• Previous retail or liquor industry experience ishighly desirable.
• A passion for customer service and liquor products.
• Strong communication and interpersonal skills.
• Availability to work flexible hours, including evenings and weekends.
• A current RSA certificate