Customer Service Assistant - Burrill Lake

RGIT Australia; Burrill Lake; On-site; AUD 30,000 - 39,000; Part time

Job summary

Ice Box Liquor in Burrill Lake is seeking a Casual Service Assistant to join our team. You will provide exceptional customer service, assist with day-to-day store operations, and help with product recommendations.

The role requires availability on weekends, RSA certification, and a passion for wine, spirits and craft beer. Join a growing independent liquor retailer that values its people and offers development opportunities.

Qualifications

• Retail or liquor industry experience.
• RSA certificate required.
• Flexible hours including evenings and weekends.
• Strong communication and interpersonal skills.

Responsibilities

• Providing exceptional customer service and product recommendations.
• Processing sales through the POS system.
• Maintaining store presentation and merchandising standards.
• Receiving, unpacking and replenishing stock.
• Assisting with promotional displays and ticketing.
• Ensuring compliance with RSA requirements.
• Supporting store security and loss prevention initiatives.

Skills

Customer service

Communication skills

Education

RSA certificate

Job description

Customer Service Assistant - Burrill Lake

Burrill Lake, New South Wales 2539, Australia

Casual Temporary Customer Service

Posted 16 Sep 2026

Description

We are an established privately-owned chain of 30 liquor stores (and growing) located throughout New South Wales. We are currently seeking an enthusiastic and customer-focused Casual Service Assistant to join our team at our Burrill Lake Store.

At Ice Box Liquor, we pride ourselves on delivering exceptional customer service, maintaining high store standards, and creating a positive and supportive team environment. As a Casual Service Assistant, you will play a key role in providing outstanding service to our customers while assisting with day-to-day store operations.

This presents an excellent opportunity for a wine, spirits and craft beer enthusiast to work within a growing independent liquor retail business while developing their product knowledge and retail skills. We are committed to promoting from within and providing genuine career development opportunities for motivated team members who demonstrate a passion for the industry and a strong work ethic.

Key responsibilities include:

• Providing exceptional customer service and product recommendations.
• Processing sales through the POS system.
• Maintaining store presentation and merchandising standards.
• Receiving, unpacking and replenishing stock.
• Assisting with promotional displays and ticketing.
• Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
• Supporting store security and loss prevention initiatives.

What we're looking for:

• Previous retail or liquor industry experience.
• A passion for customer service and liquor products.
• Strong communication and interpersonal skills.
• Availability to work flexible hours, including evenings and weekends.
• This role requires Friday and Saturday availability.
• A current RSA certificate

If you're looking to join a growing business that values its people and offers genuine opportunities for development, we'd love to hear from you.