Customer Service Assistant - Woollahra

Ice Box Liquor Pty Ltd; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

George's Cellars is seeking casual service assistants to work across two stores in Sydney's Eastern Suburbs. You will deliver outstanding customer service, process sales at the POS, and help with stock replenishment and displays.

Flexibility to work evenings and weekends is essential, with RSA certification required. This role offers experience in a growing independent liquor retailer and opportunities for development.

Qualifications

• Previous retail or liquor industry experience.
• Current RSA certificate.
• Availability to work flexible hours, including evenings and weekends.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service and product recommendations.
• Process sales through the POS system.
• Maintain store presentation and merchandising standards.
• Receive, unpack and replenish stock.
• Assist with promotional displays and ticketing.
• Ensure compliance with RSA requirements.
• Support store security and loss prevention initiatives.

Skills

Customer service

Sales skills

Communication skills

RSA certificate

Education

RSA certificate

Tools

POS system

Job description

We are an established privately-owned chain of 32 liquor stores (and growing) located throughout New South Wales. We are currently seeking multiple enthusiastic and customer-focused Casual Service Assistants to join our team, working across two of our liquor stores in Sydney's Eastern Suburbs, located just 10 minutes apart.

At George's Cellars, we pride ourselves on delivering exceptional customer service, maintaining high store standards, and creating a positive and supportive team environment. As a Casual Service Assistant, you will play a key role in providing outstanding service to our customers while assisting with day-to-day store operations.

This presents an excellent opportunity for a wine, spirits and craft beer enthusiast to work within a growing independent liquor retail business while developing their product knowledge and retail skills. We are committed to promoting from within and providing genuine career development opportunities for motivated team members who demonstrate a passion for the industry and a strong work ethic.

Key responsibilities include:

• Providing exceptional customer service and product recommendations.
• Processing sales through the POS system.
• Maintaining store presentation and merchandising standards.
• Receiving, unpacking and replenishing stock.
• Assisting with promotional displays and ticketing.
• Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
• Supporting store security and loss prevention initiatives.

What we're looking for:

• Previous retail or liquor industry experience.
• A passion for customer service and liquor products.
• Strong communication and interpersonal skills.
• Availability to work flexible hours, including evenings and weekends.
• A current RSA certificate

If you're looking to join a growing business that values its people and offers genuine opportunities for development, we'd love to hear from you.