Customer Service Assistant

Council Jobs; City Of Wanneroo; On-site; AUD 64,747 - 68,880; Full time

Benefits offered by this job

Generous superannuation contributions

Free on-site parking

Access to gym and leisure centre

Active social club

Inclusive environment

Reduced commute to work

Job summary

City of Wanneroo is seeking a Customer Service Assistant to join Wanneroo Aquamotion and Kingsway Indoor Stadium. You will deliver high-quality customer service, handle enquiries and bookings, and supportAdministration while contributing to a positive team environment.

The role is casual with flexible hours, including mornings, evenings and weekends. Experience with POS/booking systems and cash handling is preferred, and willingness to work at multiple locations is required.

Qualifications

• Advanced customer service skills with experience in a similar role.
• Experience in a leisure facility (desirable).
• Experience using point of sale and booking system software.
• Experience with cash handling and daily banking requirements.
• Strong communication skills and proficiency with information systems and technology.
• Knowledge of safe-working practices and Occupational Health and Safety.
• Willingness to work at other locations across the City when required.

Responsibilities

• Providing a high level of Customer Service to the City of Wanneroo and surrounding community.
• Acting as a first point of contact for customers, continuing to make a positive impact on the community’s health and wellbeing.
• Responding to enquiries, booking requests, membership sales and customer feedback relating to the leisure facility via email, phone and social media.
• Supporting and conducting general administration processes.
• Being part of a team that provides a positive place to work for all colleagues.

Skills

Advanced customer service

Leisure facility experience

POS & booking system

Cash handling

Strong communication

OH&S knowledge

Willingness to work at other locations

Job description

• Salary from $47.16 to $49.70 per hour (including Casual Loading)
• Exciting opportunity to join a motivated and fun team!

About the Role

We are seeking an experienced and enthusiastic Customer Service Assistant to join our passionate team at Wanneroo Aquamotion and Kingsway Indoor Stadium. The successful appointee will be responsible for:

• Providing a high level of Customer Service to the City of Wanneroo and surrounding community.
• Acting as a first point of contact for customers, continuing to make a positive impact on the community’s health and wellbeing.
• Responding to enquiries, booking requests, membership sales and customer feedback relating to the leisure facility via email, phone and social media.
• Supporting and conducting general administration processes.
• Being part of a team that provides a positive place to work for all colleagues.

About You

As a collaborative member of the Customer Service team, the position is accountable for providing a high level of Customer Service to the members and patrons of Wanneroo Aquamotion and Kingsway Indoor Stadium.

The successful appointee must be adaptable, values driven and proactive. They must also thrive working in a very busy and change‑driven organisation. As such, applicants must be able to demonstrate through their CV and covering letter that they meet the following capabilities:

• Advanced customer service skills, with experience in a similar role.
• Experience in a leisure facility (desirable).
• Experience using point of sale and booking system software.
• Experience with cash handling and daily banking requirements.
• Strong communication skills, confident in the efficient utilisation of information systems and technology.
• Knowledge of safe‑working practices and Occupational Health and Safety in the workplace.
• Willingness to work at other locations across the City if it is operationally required, including Wanneroo Aquamotion (Wanneroo) and Kingsway Indoor Stadium (Madeley).

Special Requirements

This is a casual position with no set weekly hours or guaranteed shifts. Applicants must be flexible and able to work outside of normal business hours, including early mornings, evenings and weekends. Applicants are asked to outline their availability (including any restrictions) in their cover letter.

Benefits

• Generous matching of superannuation contributions up to a combined total of 15%.
• Free on‑site parking.
• Access to our award‑winning gym and leisure centre, Aquamotion.
• An active social club with regular events.
• An inclusive, welcoming environment.
• An opportunity to reduce your commute and work in a goal‑driven professional team closer to home.

Work Local

With 56% of our workforce living locally, working at the City of Wanneroo isn’t just about cutting your commute. This role is a genuine opportunity to contribute to the community you call home. It’s a meaningful way to give back and shape the future of your City.

EEO Statement

The City of Wanneroo is a diverse, community‑focused organisation where your work makes a real impact, not just for our residents but for the people you work alongside. We’re proud of our inclusive culture and the many perspectives that shape it. We strongly encourage Aboriginal and Torres Strait Islander people to apply and bring their voice to local government. If you value purpose, collaboration and a team that welcomes you for who you are, you’ll feel at home here.

If this position sounds like you – then apply now. We look forward to receiving your application.

Reference No.: 852197
Closedate: Tuesday 4 August 2026

For further information regarding the position, visit the City of Wanneroo website or contact Gemma Alexander, Customer Service Team Leader on 08 9405 5***.

Prerequisites:

• National Police Clearance (within 3 months) is required prior to commencement.
• All employees must declare secondary employment to manage any potential conflicts of interest and fatigue risks.
• Medical assessment may be required depending on the role.

Attachments:

• PD-Customer-Service-Assistant-Community-Facilities (1).pdf