Customer Service and Sales Consultant

Medibank; Coffs Harbour; Hybrid; AUD 57,000 - 70,000; Part time

Benefits offered by this job

Health cover discounts

Wellbeing programs

Flexible work

Monthly incentives

Job summary

Medibank in Australia is opening a BRAND NEW store in Coffs Harbour and seeks part-time Local Community Consultants to join the team. The role offers 30 hours per week with a hybrid schedule, rotating roster from 8am–8pm, and occasional Saturday work across in-store, phone, online and community channels.

You’ll help customers choose the right health cover, support them across multiple channels, build lasting relationships and contribute ideas to improve our ways of working.

Qualifications

• No health insurance experience required; training provided.
• Customer service, sales, health, retail, or community engagement skills welcomed.
• Strong rapport building and clear communication are valued.

Responsibilities

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

Skills

Customer service

Sales

Health

Retail

Community engagement

Job description

Its a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. And as part of the Medibank Group, you'll join an organisation united by that shared purpose.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We’re on a mission to create Australia's healthiest workplace. Here’s what that means for you:

Flexibility: Work in-store, from home, on-site with partners, and out in the community.

Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.

Subsidised private health insurance + fully subsidised Healthy Living Extras.

Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.

Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.

Inclusive culture: Seven Employee Networks supporting belonging and inclusion.

You’re only human.

Its a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. And as part of the Medibank Group, you'll join an organisation united by that shared purpose.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We’re on a mission to create Australia's healthiest workplace. Here’s what that means for you:

• Flexibility: Work in-store, from home, on-site with partners, and out in the community.
• Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.
• Subsidised private health insurance + fully subsidised Healthy Living Extras.
• Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.
• Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
• Inclusive culture: Seven Employee Networks supporting belonging and inclusion.

About the role

We have an BRAND NEW store opening in Coffs Harbour and we are looking for part time superstars to join the team!! We have part-time (30 hours per week) hybrid opportunities for Customer Service and Sales Consultant to join us. This role includes a flexible rotating roster working Monday to Friday with alternating Saturday work. The working hours rotate between 8am - 8pm and rostered hours after 5pm will be working from home shifts.

As the face of Medibank in your area, you will:

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

Internally referred to as a Local Community Consultant, you will be a part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

What we’re looking for

You don't need health insurance experience – we will teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.

You are

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player who is adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.

What you’ll get

• Salary: $63,660 (pro-rata for part-time hours) + 12% super + monthly incentives.
• Benefits: Health cover discounts, wellbeing programs, flexible work, and more: https://careers.medibank.com.au/the-medibank-experience/
• Purpose-driven work: Help improve health and wellbeing in your community.

Why work for Medibank

At Medibank, we believe work should help you live better. You'll be part of a team that's reimagining how work, wellbeing and growth come together, with the flexibility, support and opportunities to make a meaningful impact while building a career that works for you and reaching your fullest human potential.

To learn more about what's in it for you, visit: https://careers.medibank.com.au/the-medibank-experience

Be Yourself. Belong Here

We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self- because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work