Local Community Consultant

Medibank; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Health cover discounts

Wellbeing programs

Flexible work

Job summary

Medibank in Maribyrnong is seeking passionate customer service professionals to join our Local Community Consultant team. This role blends in-store service with community engagement, across multiple channels, including phone, online, and in-person visits.

We offer part-time (30 hours) and full-time (37.5 hours) hybrid arrangements, with flexible rosters between 8am and 8pm and some home-working shifts after hours.

Qualifications

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player who is adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.

Responsibilities

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

Skills

Rapport building

Clear communication

Team player

Attention to privacy

Job description

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We’re on a mission to create Australia's healthiest workplace. Here’s what that means for you:

• Flexibility:Work in-store, from home, on-site with partners, and out in the community.
• Health & wellbeing:access virtual GP consultations,24/7 Employee Health Support Line,health coaching, pregnancy and parenting supportand more.
• Subsidised private health insurance+ fully subsidised Healthy Living Extras.
• Leave for life’s moments:Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Dayand more.
• Growth & development:Career pathways, learning programs, and opportunities to innovate within community teams.
• Inclusive culture:Seven Employee Networks supporting belonging and inclusion.

About the role

As part of our continued growth and preparation for upcoming AGR changes, we are increasing recruitment and looking for passionate customer service professionals to join our team. We have part-time and full time hybrid opportunities available for a Customer Service and Sales Consultant at our Maribyrnong store.

For part time this role is working 30 hours per week on a flexible rotating roster working Monday to Friday including Saturdays. For full time working hours are 37.5 per week. The working hours rotate between 8am - 8pm and rostered hours after 5pm will be working from home shifts.

Asthe face of Medibank in yourarea,you will:

• Help customers choose the right health cover and services.
• Support them across multiple channels –in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

Internally referred to as a Local Community Consultant, you will be a part of ageographically based, cross-functional teams, with a sharedgoaltobuild stronger community connections, deepen trust, and deliver more personalised supportin your area.

What we’re looking for

You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales,health,retail, or community engagement, youcould be a great addition to our team.

Youare:

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player whois adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.

What you’ll get

• Benefits:Health cover discounts, wellbeing programs, flexible work, and more:https://careers.medibank.com.au/the-medibank-experience/
• Purpose-driven work:Help improve health and wellbeing in your community.

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work