Customer Service and Optical Assistant- Mornington

Oscar Wylee; Mornington; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Free glasses

Family & Friends discounts twice ayear

Coaching and team support in a fast‑pА

Job summary

Oscar Wylee Pty Ltd. Mornington is seeking a Customer Service and Optical Assistant to blend fashion retail with eye care. You will provide eye care advice, assist customers with eyewear styling, and support daily store operations.

Ideal candidates have 1+ years in optical or 2+ years in retail, strong communication, and attention to detail. Enjoy perks like free glasses every six months and family discounts, in a friendly, fast-paced team.

Qualifications

• 1+ years experience in optical industry or 2+ years retail sales.
• Reliable with previous store opening/closing duties.
• Strong attention to detail with basic mathematical skills.
• A confident, clear and proactive worker with strong communication skills.
• Capable of building trusting and respectful relationships with co-workers and customers alike.
• A go-getter with a positive and friendly manner, ready to provide customers with outstanding service.

Responsibilities

• Providing outstanding eye care and eyewear styling advice tailored to each patient and potential clientele who enter the store.
• Dispensing lenses and frames based on the prescription of each patient, provided by our Optometrists.
• Building meaningful and affirming relationships with our patients- give them a reason to visit us again!
• Assisting with the opening and closing procedures everyday.

Skills

Optical industry experience

Retail sales

Opening closing duties

Attention to detail

Strong communication

Relationship building

Positive attitude

Job description

The Customer Service and Optical Assistant role seamlessly blends together fashion retail and healthcare. The diverse responsibilities of the role involve:

You and the team will look closely with our experienced Store Partner, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

• Providing outstanding eye care and eyewear styling advice tailored to each patient and potential clientele who enter the store.
• Dispensing lenses and frames based on the prescription of each patient, provided by our Optometrists.
• Building meaningful and affirming relationships with our patients- give them a reason to visit us again!
• Assisting with the opening and closing procedures everyday.

About You:

• 1+ years experience in the optical industry, or 2+ years retail sales experience
• Reliable with previous experience in store opening/closing duties
• Strong attention to detail with basic mathematical skills
• A confident, clear and proactive worker with strong communication skills
• Capable of building trusting and respectful relationships with co-workers and customers alike
• A go-getter with a positive and friendly manner, ready to provide customers with outstanding service!

Perks:

Get a free pair of prescription glasses every six months

• Treat your loved ones to Family & Friends discounts twice a year!
• Work at our Mornington Central store, conveniently located near Telstra within the Mornington Central Shopping Centre. With easy access via local bus routes and ample undercover and outdoor parking available, commuting to work is simple and stress free. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear, including styling with our wide variety of frames!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Mornington offers a relaxed coastal lifestyle with plenty to enjoy before or after your shift. From boutique shopping along the main street to scenic spots like Mothers Beach and the historic Shire Hall nearby, there is always something to explore while working at Oscar Wylee Mornington.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!