Customer Service and Optical Assistant- Mornington

Oscar Wylee; Mornington; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Free glasses

Family discounts

Mornington location

Supportive team

Eyewear learning

Career progression

Job summary

Oscar Wylee Mornington is seeking a Customer Service and Optical Assistant to blend fashion retail with eyewear healthcare. You will work closely with our Store Partner, delivering personalised eye care and styling advice to every visitor.

Responsibilities include dispensing lenses and frames per prescriptions from our Optometrists, assisting with opening/closing procedures, and building trusting relationships with patients.

Qualifications

• 1+ years experience in optical industry or 2+ years retail sales experience.
• Reliable with store opening/closing duties.
• Strong attention to detail with basic math skills.
• Confident, clear and proactive worker with strong communication skills.

Responsibilities

• Provide outstanding eye care and eyewear styling advice tailored to each patient and potential client.
• Dispense lenses and frames based on prescriptions provided by our Optometrists.
• Build meaningful relationships with patients to encourage repeat visits.
• Assist with opening and closing procedures every day.

Skills

Customer service

Retail experience

Communication skills

Attention to detail

Team player

Education

Optical industry experience

Retail sales experience

Job description

The Customer Service and Optical Assistant role seamlessly blends together fashion retail and healthcare. The diverse responsibilities of the role involve:

You and the team will look closely with our experienced Store Partner, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

• Providing outstanding eye care and eyewear styling advice tailored to each patient and potential clientele who enter the store.
• Dispensing lenses and frames based on the prescription of each patient, provided by our Optometrists.
• Building meaningful and affirming relationships with our patients- give them a reason to visit us again!
• Assisting with the opening and closing procedures everyday.

About You

• 1+ years experience in the optical industry, or 2+ years retail sales experience
• Reliable with previous experience in store opening/closing duties
• Strong attention to detail with basic mathematical skills
• A confident, clear and proactive worker with strong communication skills
• Capable of building trusting and respectful relationships with co-workers and customers alike
• A go-getter with a positive and friendly manner, ready to provide customers with outstanding service!

Perks

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work at our Mornington Central store, conveniently located near Telstra within the Mornington Central Shopping Centre. With easy access via local bus routes and ample undercover and outdoor parking available, commuting to work is simple and stress free. Check out our store page here!
• Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
• The opportunity to learn about all things eyewear, including styling with our wide variety of frames!
• A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Mornington offers a relaxed coastal lifestyle with plenty to enjoy before or after your shift. From boutique shopping along the main street to scenic spots like Mothers Beach and the historic Shire Hall nearby, there is always something to explore while working at Oscar Wylee Mornington.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We're committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!