Customer Service and Optical Assistant

Oscar Wylee; Orange City Council; On-site; AUD 42,000 - 54,000; Full time

Job summary

Oscar Wylee is seeking an Optical Assistant to join our growing healthcare retail network. You will receive comprehensive training and be supported by a dedicated team in-store to learn and grow in a fast-paced environment.

You will engage customers, offer eyewear styling advice, help drive sales, and contribute to a welcoming store culture. Availability for late evenings and weekends is essential to meet customer demand.

Qualifications

• Experience in a fast-paced retail setting.
• Excellent communication and listening skills.
• High motivation with a friendly attitude.
• Ability to connect with people with empathy.
• Willingness to work late evenings and weekends.

Responsibilities

• Engage customers to identify needs and deliver service.
• Offer eyewear styling advice.
• Support brand visibility and store ambiance.
• Collaborate with the team to create a positive environment.
• Contribute to achieving sales targets.

Skills

Retail sales

Customer service

Communication skills

Team player

Availability evenings weekends

Job description

Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all.

About The Role

Join us as an Optical Assistant, and embark on a rewarding career journey. You'll receive comprehensive training, and our dedicated team will be right beside you, offering support every step of the way.

• Actively engage with customers to identify their needs and deliver top‑notch service, aiming to meet and exceed sales targets.
• Utilise your training to offer eyewear styling advice.
• Bring dynamic energy into the store, making every customer’s visit enjoyable and memorable.
• Consistently support fellow team members to contribute to a harmonious work environment.
• Take proactive steps to elevate the visibility and awareness of our brand.

About The Person

This is a great opportunity for someone interested in obtaining healthcare experience in a familiar retail setting.

• Proven background in a fast‑paced retail setting.
• Direct communication with outstanding listening skills.
• High level of motivation with a positive and friendly vibe.
• Aptitude to connect with people marked by approachability and empathy.
• Passion for delivering top‑tier customer service in every interaction.
• Availability extends to late evenings and weekends.

If you are interested in joining a growing global network of optometry service providers please apply.