Customer Service Agent

NEXTDC; Darwin; On-site; AUD 55,000 - 75,000; Full time

Job summary

NEXTDC is seeking a Customer Service Agent to be the first point of contact for customers and visitors at our facilities. You will ensure a great experience in all contacts, both reactive and proactive, and act as concierge for the site, coordinating deliveries and documentation.

Working schedule is Monday–Friday 7am to 3pm. You will greet visitors, support internal teams nationwide, resolve requests, handle calls, and assist with events and inductions, while maintaining accuracy and service

Qualifications

• Excellent customer service skills, both over-the-phone and in person.
• Strong interpersonal and verbal/written communication abilities.
• Well presented with a professional and efficient manner.
• Strong time management and multitasking capabilities.
• Able to work independently, be proactive and organized.
• Australian Citizenship for security clearances and NV1 eligibility.

Responsibilities

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Collaborate with internal teams nationwide to deliver a seamless customer experience.
• Provide accurate guidance on service requests and incidents.
• Answer calls from internal and external customers.
• Coordinate customer and company events and activities at the facility.
• Conduct site inductions with visitors in coordination with Facilities team.
• Audit critical facility stock and replenish levels as required.

Skills

Excellent customer service

Interpersonal skills

Professional demeanor

Time management

Independent worker

Tools

Ticketing system

Job description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.

We are expanding our presence globally, including a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Job Description

s our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

Working schedule: Monday- Friday: 7am to 3pm

To be successful in this role you’ll have:

Customer Focus

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.
• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels as required on:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or elevate requests and incident to the appropriate resolver group

Qualifications

Your proven commercial experience will see you bringing:

• Excellent customer service skills, both over-the-phone and face-to-face
• Highly developed interpersonal skills and communication skills, both written and verbal
• Well presented with a professional and efficient manner
• Strong time management skills with the ability to multitask
• Ability to work independently; be proactive, organised, and diligent
• High attention to detail and accuracy, methodical, and task oriented
• Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance

What you bring:

• Minimum of two years customer service experience preferred
• Previous experience working within a service desk, call centre, or concierge environment (desirable)
• Previous experience using ticketing/service management systems (desirable)

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success

Additional Information

• Be part of a fast-growing, future-focused technology company
• Thrive in a collaborative, inclusive, and values-driven culture

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.