Customer Service Agent

Kennards Hire; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Training & development

Career pathways

Profit share

Employee discounts

Awards nights

Job summary

Kennards Hire in Adelaide is seeking a Customer Service Agent to deliver outstanding support via phone, email and digital channels. You will join a family-oriented team that values growth, development and hands-on service.

You will collaborate with operations to solve issues, manage inquiries, quotes and escalations, and build lasting customer relationships while working a rotating roster including weekends. The role emphasizes strong communication, multitasking and administrative accuracy.

Qualifications

• Customer service experience across phone, email and digital channels.
• Excellent communication and problem-solving abilities.
• Detail-oriented, adaptable and able to multitask in a fast-paced environment.

Responsibilities

• Providing timely solutions via phone, email, and digital channels.
• Collaborating with operations for seamless customer experiences.
• Handling inquiries, quotes, escalations, and equipment breakdown support.
• Managing details, schedules, and building strong customer relationships.

Skills

Customer service

Communication

MS Office

Problem solving

Multitasking

Tools

MS Office

Job description

• Deliver exceptional customer service through phone and email interactions.
• Collaborate with local teams to solve problems and create seamless customer experiences.
• Join a dynamic, family-oriented company focused on growth, innovation, and employee development.

WithKennards Hire You Can
As a company that’s been around since 1948, we know what matters most: familyand it’s at the heart of everything we do. We’re the largest family-ownedequipment hire company in Australia and New Zealand, with more than 2,000 teammembers located at over 200 sites and branches. Our mission is clear: wewant to be the best hire company in the world. We’re committed to growingsustainably and innovating in ways that benefit our people, our customers andour business. And at the end of the day, we’re all focused on delivering whatwe say we will do – make our customers’ jobs easy.

About the role

As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;

• Providing timely solutions via phone, email, and digital channels.
• Collaborating with operations for seamless customer experiences.
• Handling inquiries, quotes, escalations, and equipment breakdown support.
• Managing details, schedules, and building strong customer relationships.

About you

• You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.
• Customer service experience, including digital, phone, and email.
• Dedication to exceptional service and strong customer focus.
• Proficiency in communication, MS Office tools, and problem-solving.
• Detail-oriented, adaptable, and skilled in multitasking.
• Motivated to excel in a phone-based role, with administrative expertise.
• Available to work weekends (the role has staggered shifts on a rotating roster including weekends andearly and late shifts).

Join our team

You can always tell someone who works at Kennards Hire. They'rewell-rounded, fair-dinkum and damn good at what they do. Once you walk throughour door, we’ll back you all the way with the tools and resources you’ll needto succeed. You’ll be trusted as part of our family, supported to lead in manyways and have opportunities to develop and grow your expertise.

There’s also a great range of employee benefits and rewards on offerincluding:

• Allthe training and development you need to build a successful career with us
• Pathwaysto pursue your career, nationally and internationally
• Additionalfinancial benefits if you stay with us for more than five years (to saythanks for your loyalty)
• Opportunityfor profit share
• Greatemployee discount rates on our hire gear
• Ourannual awards night, team BBQs and many other fun social events.

So, whether you’re starting out, switching roles,changing industries or ready to make your next career move, With Kennards HireYou Can.