Customer Service Advisor (Cross-Channel) - Mount Isa

Department Of Customer Services, Open Data And Small And Family Business; Mount Isa City; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Department of Customer Services, Open Data and Small and Family Business is seeking a Customer Service Advisor (Cross Channel) to join the Northwest team in Mount Isa. This role involves handling interactions across phone, online and face-to-face channels, and delivering licensing, registrations and other government services.

You will assess customer needs, navigate multiple systems, and work towards team targets, with potential mentoring of trainees.

Responsibilities

• Develop and maintain knowledge of procedures, processes and required services to perform service interactions across various customer channels (phone, online, face-to-face).
• Deliver government services including licensing, registration and other products through multiple channels to enable customers to complete requests efficiently.
• Assess customer needs and provide information and direction to appropriate service channel, referring to specialists when needed.
• Navigate multiple systems and databases to perform operational and administrative tasks, including collecting and remitting monies and reconciling banking and remittances.
• Collaborate with the team to meet performance targets; may train and mentor other Advisors and trainees.

Job description

Looking for a role where you can make a real difference to the community?

An exciting opportunity is now available for a Customer Service Advisor (Cross Channel) to join the Northwest team in Mount Isa.

This is your chance to build a meaningful career while supporting the local community through essential frontline services.

Why Mount Isa?

Known as the Rodeo Capital of Australia, Mount Isa combines a vibrant community, rich mining heritage and an unforgettable outback lifestyle. From relaxing at Lake Moondarra to exploring rugged landscapes and outdoor adventures, Mount Isa is a place where career and lifestyle go hand in hand.

If you're looking for a role with purpose in a region full of opportunity, Mount Isa could be perfect for you.

About Your Opportunity

As a key member of the team, you will be required to supervisor workplace health and safety practices and demonstrate your ability to analyse complex issues and resolve problems.

As The Customer Service Advisor (Cross Channel), You Will

• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licencing, deceased estates, vessel registration and a range of other customer services.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and trainees in customer services, systems and products.

In Return We Offer a Range of Benefits Which Include

We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.

• A competitive remuneration package including
• Employer Superannuation contributions up to 12. 75%
• Five weeks annual leave and annual leave loading of 140/0
• RRAIS - A range of incentives and benefits whilst working in remote Queensland
• Salary packaging arrangements
• Learning and development opportunities
• Access to study assistance programs
• Employee Assistance Program
• Work/life balance, variety and flexibility.

Job Ad Reference:

QLD/706158/26

Closing Date: Monday, 23 November 2026

Occupational group

Customer Service/Call centre