Customer Service Advisor

Next Level Personnel Pty Ltd; New South Wales; On-site; AUD 60,000 - 80,000; Full time

Job summary

Next Level Personnel – North Coast Statistical Division NSW is seeking a Service Advisor to greet guests at the dealership, book and manage their service appointments, and communicate vehicle symptoms and fault rectifications in a manner easily understood. You will also obtain parts and labour prices and keep guests updated on servicing progress.

The role requires excellent written and verbal communication, strong time management, the ability to work under pressure, and a valid driver’s license

Qualifications

• Outstanding guest service and presentation skills.
• Focus on process, quality, results and CSI.
• Excellent written and verbal communication, time management, and ability to work under pressure.
• Valid driver's license including manual transmissions.

Responsibilities

• Greet guests to the dealership's service department.
• Book and manage guest appointments.
• Explain vehicle symptoms and fault rectifications in clear terms.
• Obtain accurate parts and labour prices for guests.
• Keep guests updated on servicing progress.
• Handle guest complaints and ensure prompt resolution.
• Prepare invoices and close repair orders promptly.
• Provide guests with a recommended maintenance schedule for future service.

Skills

Guest service

Communication

Time management

Driver's license

Job description

Next Level Personnel – North Coast Statistical Division NSW

Your skills and experience in the following areas will be highly valued:

• Outstanding guest service and presentation skills.
• A focus on process, quality, results and exceptional CSI.
• Excellent written and verbal communication, along with time management skills and the ability to work under pressure.
• A valid driver's license including manual transmissions.

As a Service Advisor, you will be responsible for:

• Greeting guests to the dealership's service department;
• Booking and managing guest appointments;
• Communicating vehicle symptoms and fault rectifications to guests in a manner which can be easily understood;
• Obtaining accurate parts and labour prices for our guests;
• Keeping each guest up to speed on the servicing of their vehicle;
• Handling any guest complaints and ensuring prompt issue resolution;
• Preparing invoices and closing allocated repair orders in a timely manner;
• Ensuring our guests are provided with their recommended maintenance schedule for future service requirements.