Customer Service & Administrative Office Assistant

Discover Mackay; Mackay Regional; Hybrid; AUD 45,000 - 55,000; Full time

Job summary

Hrs Talent Solutions - Mackay, QLD is seeking an entry level Customer Service and Administrative Support Assistant. The role blends customer service with administrative tasks, data entry, and online workflow coordination, with training provided to build experience and professional habits.

Opportunities exist for both part time and full time hours. Candidates with reliability, clear communication, and meticulous attention to detail are encouraged to apply; this position offers a solid starting

Qualifications

• Reliable computer or laptop
• Stable internet connection
• Ability to follow written instructions carefully
• Strong attention to detail and ensure accuracy
• Independent worker with good time management
• Comfort reviewing information carefully and professionally

Responsibilities

• Review information for accuracy and completeness
• Support customer service and client feedback projects
• Enter information into online forms, templates, spreadsheets, or tracking sheets
• Organize feedback from surveys, service evaluations, and client projects
• Provide structured feedback to support client projects and research assignments
• Record reactions, preferences, observations, and responses clearly
• Research company websites and verify details are current
• Support routine office processes with accurate task completion

Skills

Customer service

Administration

Data entry

Detail orientation

Time management

Communication

Job description

Customer Service & Administrative Office Assistant

Hrs Talent Solutions - Mackay, QLD

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

Job Description

We are currently seeking organized and dependable individuals for an entry level Customer Service & Administrative Support Assistant opportunity. This role is well suited to candidates who are comfortable communicating clearly, following written instructions, reviewing information carefully, and completing routine support tasks with accuracy and consistency.

This position combines customer service support, administrative assistance, data entry, online workflow coordination, and general office support. Training is provided for qualified applicants, and the role is structured to help candidates build experience while developing strong day to day work habits., The Customer Service & Administrative Support Assistant will help support routine customer service, feedback, and office related tasks. Responsibilities can include:

• Reviewing customer, participant, or project related information for accuracy and completeness
• Supporting customer service and client feedback projects by organizing responses, comments, and submitted details
• Reading written instructions carefully and completing assigned tasks according to provided guidelines
• Entering information into online forms, templates, spreadsheets, or tracking sheets
• Reviewing names, dates, contact details, submitted answers, and other information for accuracy
• Helping organize feedback from surveys, service evaluations, product reviews, and client related projects
• Providing structured feedback to support client projects and research assignments
• Participating in guided client evaluations and completing form based assessments
• Recording reactions, preferences, observations, and responses clearly and accurately
• Researching company websites, checking business information online, and verifying whether details are current
• Supporting routine office related processes through accurate and consistent task completion
• Communicating clearly in writing when completing forms, notes, feedback, or project related responses, This position offers competitive pay based on the role, schedule, and overall fit. It can also serve as a strong starting point for candidates who want to build experience in customer service support, administrative work, online task coordination, data entry, and general office support.

Candidates who perform well can be considered for additional responsibilities over time, depending on availability, project needs, accuracy, communication, and overall performance.

Schedule

Opportunities are available for both part time and full time hours. Scheduling details can vary depending on role fit, availability, and current project needs.

About the Candidate

Applicants with experience in customer service, retail, reception, hospitality, front desk support, call centre support, office administration, data entry, or other service focused roles are encouraged to apply. The position is a good fit for individuals who are patient, organized, detail oriented, and able to handle customer or participant information professionally., Qualified applicants should be comfortable with basic computer based tasks, written communication, and routine support responsibilities. Requirements include:

• Reliable computer or laptop
• Stable internet connection
• Ability to follow written instructions carefully
• Strong attention to detail and ability to review work for accuracy
• Dependable and organized approach to recurring tasks
• Ability to work independently and manage time effectively
• Comfort reviewing customer, participant, or project information
• Ability to handle routine customer service and administrative support tasks professionally

Preferred Skills

Previous experience is helpful but not required for all applicants. No experience required and training is provided for qualified candidates. Preferred skills include:

• Previous customer service, retail, reception, hospitality, front desk, call centre, or office support experience
• Basic computer navigation and familiarity with everyday online tools
• Comfort using Google Search, email, online forms, templates, and spreadsheets
• Good written communication and reading comprehension
• Ability to read customer or participant information carefully and respond appropriately
• Ability to stay organized while working through assigned tasks
• Consistent follow through and dependable work habits
• Willingness to learn new tools and processes with training provided
• Interest in customer service, administrative support, data entry, research, feedback, or support based work, If you are interested in an entry level customer service and administrative support opportunity and can bring clear communication, organization, accuracy, and dependable follow through to the role, we encourage you to apply.