Customer Service & Administration Officer

KBH Solutions Pty Ltd; Gold Coast City; On-site; AUD 56,000 - 69,000; Full time

Benefits offered by this job

Superannuation

Commission

Car parking

Job summary

KBH Solutions Pty Ltd on the Gold Coast is seeking a Customer Service & Administration Officer to join the Southport team. The role blends customer service, account administration and soft collections, supporting loan accounts and payment arrangements while maintaining CRM records.

You will manage enquiries, process changes, and contribute to team performance in a busy, customer-focused environment. The position is full-time, Monday to Friday, with no nights or weekends.

Qualifications

• Experience in customer service, accounts, administration or collections.
• Strong communication and relationship skills.
• Detail-oriented with numerical aptitude.

Responsibilities

• Handle customer enquiries via phone, email and portal.
• Assist with loan and account enquiries.
• Process payment changes and maintain records.
• Follow up overdue accounts and payment arrangements.
• Conduct soft-collections conversations professionally.
• Update customer information in the CRM.
• Support general admin duties and team targets.

Skills

Customer service

Accounts

Administration

Collections

Communication

Attention to detail

Tools

CRM software

Job description

Customer Service & Administration Officer KBH Solutions Gold Coast & Hinterland, QLD, AU

• Salary of $62,500 plus Super plus commission plus car park
• Based in Southport
• Full-Time | Monday-Friday | No Nights or Weekends

A well-established financial services organisation is seeking a confident and customer-focused Customer Service & Administration Officer to join their Southport team.

This is a varied role combining customer service, account administration and soft collections. You’ll assist customers with their loan accounts, manage payment arrangements and help resolve overdue accounts through professional, empathetic and appropriately assertive conversations.

The Role

• Manage customer enquiries via phone, email and client portal
• Assist customers with loan and account enquiries
• Process payment changes and maintain accurate account records
• Follow up overdue accounts and agreed payment arrangements
• Have professional soft-collections conversations with customers
• Update customer information and notes within the CRM
• Assist with general account and administration duties
• Work towards individual and team performance targets

About You

We’re looking for someone who is confident on the phone, organised and comfortable having sometimes challenging customer conversations.

You will ideally have:

• Experience in customer service, accounts, administration or collections
• Strong communication and relationship-building skills
• A professional, empathetic and appropriately assertive approach
• Excellent attention to detail and good numerical skills
• Confidence working in a busy, customer-focused environment
• Strong computer skills and the ability to learn new systems