Customer Service & Administrative Coordinator

National Distribution Services; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Reach Plus in Melbourne is seeking a Customer Service & Administrative Coordinator to support delivery logistics, subscriptions, and daily operations. You will collaborate with distribution teams to keep schedules on track and ensure accurate data entry.

The ideal candidate is a strong communicator, detail-oriented and able to multitask in a fast-paced environment, with experience in customer service or administration and proficiency in Microsoft Office and Google Workspace.

Qualifications

• 2 years experience in customer service or administration (preferred).
• Experience with logistics (preferred).
• Proficiency in Microsoft Office (Excel, Word, Outlook) and Google Workspace.
• Familiarity with Looker Studio, Google my Maps, and Xero (a plus).
• Strong organisational skills with the ability to multitask and meet deadlines.
• Excellent problem-solving and communication skills.
• High attention to detail and the ability to work efficiently in a dynamic environment.

Responsibilities

• Handle customer inquiries, resolve issues, and provide outstanding service
• Coordinate logistics, track deliveries, and liaise with distribution teams
• Oversee subscriptions, manage stock levels, and process orders
• Assist with reporting, data entry, and other operational duties as needed
• Available for occasional weekend work

Skills

Communication

Customer service

Multitasking

Problem solving

Organizational skills

Tools

Microsoft Office

Excel

Word

Outlook

Google Workspace

Looker Studio

Google Maps

Xero

Job description

Customer Service & Administrative Coordinator

Reach Plus is an Australian logistics business providing reliable distribution solutions across the country. We’re a practical, down-to-earth team that values good people, great service and getting the job done well. As we continue to grow, we’re looking for people who want to grow with us.

About the role

You will play a crucial part in managing delivery logistics, subscription services, and administrative processes, ensuring smooth and efficient daily operations. The ideal candidate is a strong communicator, problem solver and multitasker who thrives in a fast-paced environment.

Key responsibilities

Handle customer inquiries, resolve issues, and provide outstanding service

Coordinate logistics, track deliveries, and liaise with distribution teams

Oversee subscriptions, manage stock levels, and process orders

Assist with reporting, data entry, and other operational duties as needed

Available for occasional weekend work

About you

2 years experience in customer service or administration (preferred)

Experience with logistics (preferred)

Proficiency in Microsoft Office (Excel, Word, Outlook) and Google Workspace

Familiarity with Looker Studio, Google my Maps, and Xero (a plus)

Strong organisational skills with the ability to multitask and meet deadlines

Excellent problem-solving and communication skills

High attention to detail and the ability to work efficiently in a dynamic environment

We look forward to welcoming the right candidate into our small, friendly team.