Casual Client Support Advisor

Evolve Wellbeing Psychology; Cleveland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Supportive and flexible work环境

Job summary

Evolve Wellbeing Psychology in Cleveland, QLD, seeks an experienced Client Support Advisor to run daily administrative and client-support functions in a busy psychology practice.

You will work with the Client Support Lead and clinical team, training junior staff and ensuring smooth operations while maintaining high standards of client care in a healthcare setting.

Qualifications

• Significant experience in reception or administrative role in healthcare/allied health.
• Advanced, hands-on experience with Zanda (PowerDiary).
• Proven involvement in process or systems improvement.
• Comfortable in a busy, fast-paced environment.
• Track record of delivering exceptional customer care in healthcare.
• Advanced knowledge of payment and billing systems (Medicare, NDIS, DVA, WorkCover).

Responsibilities

• Front-of-house client services ensuring exceptional care from first contact to follow-up.
• Advanced diary management and scheduling across multiple clinicians.
• Bookings, billing, reporting, and workflows in Zanda/PowerDiary.
• Process payments, invoicing, and reconciliations across Medicare and funding streams.
• Identify inefficiencies and contribute to system/process improvements.
• Troubleshoot client, system, and operational bottlenecks.
• Maintain accurate records and ensure policy/healthcare compliance.
• Collaborate with clinicians and management to support clinic operations.

Skills

Advanced diary management

Client services

Problem solving

Tools

Zanda/PowerDiary

Job description

If you’re looking for your first role or a change of scenery and want to work for a values-based organisation which puts people first, you should apply today for a role with us.

Our practice provides a supportive and flexible work environment, a broad referral base developed over 18 years, and full administrative and clinical support. We offer a career progression framework to provide you with long term career certainty.

Connect with us today for a confidential discussion.

Evolve Wellbeing Psychology is seeking an experienced and exceptional Client Support Advisor to join our busy, values-led psychology practice in Cleveland.

This is not an entry-level reception or client services role. We are looking for a highly capable administrator who has already worked at pace in a healthcare or allied health environment and who brings strong systems knowledge and a genuine commitment to outstanding client care.

About Us

Evolve Wellbeing Psychology is an established, independent psychology practice serving the Redlands, Ipswich and greater Brisbane region. Our clinic is calm, welcoming, and intentionally designed to feel safe and supportive for people across the lifespan. We work with children, adolescents, adults, families, and neurodivergent individuals, and our administrative team plays a critical role in shaping every client’s experience.

We value professionalism, inclusion, respect, and thoughtful care. Our client support team is trusted and deeply embedded in the functioning of the practice.

About the Role

As a Client Support Advisor, you will play a central role in the day-to-day running of the practice. You will work closely with the Client Support Lead and clinical team, while also providing guidance, and on-the-job training to junior client support staff where required.

This role suits someone who enjoys being busy, solving problems, improving systems, and delivering consistently high standards in a fast-paced healthcare environment.

Key Responsibilities

• Client services and front-of-house experience, ensuring exceptional care from first contact through to follow-up
• Advanced diary management and scheduling across multiple clinicians
• Expert use of Zanda (formerly PowerDiary) for bookings, billing, reporting, and system workflows
• Processing and managing payments, invoicing and reconciliations across Medicare, NDIS, DVA, WorkCover, private billing, and third-party payers
• Identifying inefficiencies and contributing to process and systems improvement across reception, billing, and client workflows
• Confident troubleshooting of issues as they arise, including client concerns, system issues, and operational bottlenecks
• Maintaining accurate records and ensuring compliance with practice policies and healthcare requirements
• Working collaboratively with clinicians and management to support smooth clinic operations

Applicants must clearly demonstrate all of the following:

• Significant experience in a reception or administrative role within a healthcare or allied health setting
• Advanced, hands-on experience using Zanda (formerly PowerDiary)
• Demonstrated involvement in process improvement or systems improvement
• Genuine comfort working in a very busy, fast-paced environment
• A proven track record of delivering exceptional customer care in a healthcare or allied health context
• Advanced knowledge of payment and billing systems, including Medicare and other regulated funding streams such as NDIS, DVA, and WorkCover

Applications that do not meet these criteria may not be progressed.

Desirable Experience and Attributes

• Previous experience working in a psychology practice
• Living locally in the Redlands or surrounding area
• Strong written and verbal communication skills
• Confidence in identifying and resolving problems independently
• Enjoyment of working with people across the lifespan
• A neuroaffirming approach and comfort working with neurodiverse staff, clients and families

Strong alignment with values of inclusion, respect, and professionalism (including LGBTQIA+ inclusion)

What We Offer

• A trusted role within a supportive and well-run practice
• A values-led workplace with clear expectations and professional standards
• The opportunity to meaningfully influence systems, processes, and team capability
• A welcoming, calm clinic environment with a strong team culture
• Competitive remuneration commensurate with experience

Unfortunately, we may not be able to contact all unsuccessful candidates.