Customer Service & Admin Specialist - Xero Pro

Cool Car Air Conditioning; Fraser Coast Regional; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Cool Car Air Conditioning is seeking a Customer Service Consultant to join our Urangan team in Queensland. This full-time role is the primary touchpoint for clients, handling enquiries, processing orders and payments, and ensuring accurate records.

You will work with the technical team to deliver high-quality service, maintain client databases, and support the sales team with follow-ups. A proactive, detail-oriented mindset and proficiency in Xero are highly valued.

Qualifications

• Attention to detail with accurate data entry and record keeping; proficiency in Xero is a must.
• Strong communication and interpersonal skills to engage customers effectively.
• Proven experience in a customer service, sales administration or client-facing role.
• Excellent organisational and time management abilities and proficiency with office software.

Responsibilities

• Respond to customer enquiries via phone, email and other channels in a timely, professional manner.
• Process customer orders and payments accurately and securely.
• Provide product information and recommendations based on customer needs.
• Maintain detailed customer records and update the client database.
• Resolve complaints and escalate complex issues when necessary.
• Coordinate with the technical team to ensure high-quality service.
• Support sales with client follow-ups and retention initiatives.
• Provide quotes and cost estimates for air conditioning services as required.
• Bookkeeping and reconciliation in Xero, creating credit notes for trade customers.

Skills

Customer service

Data entry

Communication

Multitasking

Problem-solving

Reliability

Tools

Xero

Job description

Cool Car Air Conditioning is seeking a Customer Service Consultant to join our Urangan team in Queensland. This full-time role is the primary touchpoint for clients, handling enquiries, processing orders and payments, and ensuring accurate records.

You will work with the technical team to deliver high-quality service, maintain client databases, and support the sales team with follow-ups. A proactive, detail-oriented mindset and proficiency in Xero are highly valued.