Client Services Consultant

TransitCare; Logan City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Full-time hours

Contract-to-perm potential

Meaningful work

Supportive team environment

Career growth opportunities

Training and onboarding provided

Job summary

TransitCare is seeking a Client Services Consultant to join our Customer Experience team. You will manage inbound/outbound calls, coordinate transport bookings, and support campaigns while maintaining accurate client records in our CRM.

This 6-month contract offers meaningful work and potential permanency for high performers in a values-driven environment. TransitCare, a well-established not-for-profit in community transport, provides comprehensive training, onsite parking, and salary packaging

Qualifications

• 6-month contract with potential to become permanent.
• Experience in customer service or contact centres preferred.
• Ability to manage multiple tasks and meet KPIs.
• Proficient with CRM systems.
• Strong communication and empathy.

Responsibilities

• Manage high-volume inbound and outbound customer calls.
• Coordinate and confirm transport bookings.
• Maintain accurate client records in CRM.
• Assist with referral processing and service enquiries.
• Support client and donor engagement campaigns.
• Resolve concerns promptly and professionally.
• Aim to meet service targets and KPIs.
• Contribute to continuous improvement.
• Deliver exceptional customer experiences.

Job description

6-Month Contract with Strong Potential for Permanent Employment

Join our team!

At TransitCare, we are more than a transport provider, we are a social lifeline. For over 30 years, we've helped older Australians, people with disability, and others experiencing transport disadvantage stay connected to their communities, healthcare, education, employment, and social opportunities.

We're growing our Customer Experience team and are seeking aClientServicesConsultant to join our contact centre operation.

About the Role

As aClientServicesConsultant, you'll be the voice of TransitCare, delivering exceptional service toclients, carers, referrers, donors, and community stakeholders. You'll manage inbound and outbound calls, coordinate transport bookings, respond to enquiries, updateclientrecords, support campaigns, and ensure every interaction is handled with professionalism, empathy, and accuracy.

This is an initial 6-month full-time contract, with a strong opportunity for ongoing permanent employment for high-performing team members.

What Makes This Opportunity Different?

• Full-time hours


• 6-month contract with potential to become permanent


• Meaningful work that positively impacts vulnerable members of the community


• Supportive, values-driven team environment


• Career growth opportunities in a growing organisation
  
• Comprehensive training and onboarding provided

Our Customer Experience team supports a 7-day-per-week operation, servicingclients from 6:00am to 8:00pm daily.

We are specifically looking for team members who can demonstrate flexibility to work a variety of rostered shifts across these operating hours, including weekends as required.

TransitCare is a well established not for profit in the Community Transport Sector. We offer training, onsite parking and fantastic salary packaging benefits to permanent staff.

Key Responsibilities

You will:

• Manage high-volume inbound and outbound customer calls


• Coordinate and confirm transport bookings


• Maintain accurateclientrecords within CRM systems


• Assist with referral processing and service enquiries


• Supportclientand donor engagement campaigns


• Resolve customer concerns and complaints in a timely and professional manner


• Achieve individual service, quality, and productivity targets


• Contribute to continuous improvement initiatives


• Deliver exceptional customer experiences in every interaction

About You

We're looking for people who are:

• Passionate about helping others


• Customer-focused and solution-oriented


• Excellent communicators with a professional phone manner


• Organised and able to manage competing priorities


• Comfortable working in a fast-paced contact centre environment


• Confident using computer systems and CRM platforms


• Resilient, adaptable, and team-oriented


• Love a fast-paced work environment

You'll Bring

• Strong verbal and written communication skills


• High attention to detail


• Ability to work to KPIs and service targets


• Confidence using technology and customer management systems


• A positive and professional approach to customer service


• Contact centre or customer service experience


• Experience in communityservices, aged care, disability, health, or not-for-profit sectors


• Experience using CRM systems


• Additional language skills relevant to diverse communities

Our Values

At TransitCare, our people embody three core values:

Reliable– We keep our promises.Driven– We make things happen.Trusted– We do the right thing.

If you're looking for a role where you can combine outstanding customer service with meaningful community impact, we'd love to hear from you.

Join TransitCare and help connect people to theservicesand opportunities that matter most.

Applications are encouraged from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and culturally and linguistically diverse communities.