Customer Resolution Specialist - Flexible Frontline Support

Careers at Council; Coffs Harbour City Council; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Brand new office location

Flexible work arrangements

Generous leave entitlements

Ongoing learning and development

Career pathways

Job summary

The City of Coffs Harbour is seeking a Customer Resolution Officer to deliver exceptional service to our community. You'll handle a range of enquiries, from development applications to ranger-related questions, guiding residents to the right information and solutions.

Working in a supportive team, you will contribute to continuous improvements, strengthen knowledge bases, and help turn inquiries into positive experiences that build trust in the City.

Qualifications

• Experience in customer service, administration or customer support environments.
• Excellent communication and clear, confident explanations.
• Ability to learn complex information quickly across multiple systems.
• Strong problem-solving, initiative and empathy.

Responsibilities

• Deliver frontline customer service and resolve enquiries at first contact.
• Assist residents with development applications and ranger enquiries.
• Collaborate across Council functions to improve customer experiences.
• Contribute to knowledge systems and continuous improvement.

Skills

Customer service

Administration

Communication

System navigation

Problem-solving

Team collaboration

Resilience

Education

Certificate IV in Business Administration

Tools

CRM systems

Job description

The City of Coffs Harbour is seeking a Customer Resolution Officer to deliver exceptional service to our community. You'll handle a range of enquiries, from development applications to ranger-related questions, guiding residents to the right information and solutions.

Working in a supportive team, you will contribute to continuous improvements, strengthen knowledge bases, and help turn inquiries into positive experiences that build trust in the City.