Community Resolution & Service Specialist

the original; Coffs Harbour City Council; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Competitive salary + allowances + 12%

Flex time and flexible work options

Generous leave entitlements

Ongoing learning and development

Career pathways within a progressive,–

Supportive culture focused on teamwork

Brand new office at Yarrila Place

Job summary

City of Coffs Harbour is seeking a Customer Resolution Officer to deliver exceptional service to the community from the first point of contact. You will help residents navigate development applications, ranger enquiries, and council services, turning interactions into positive outcomes.

Based in the Yarrila Place office, you will work with a supportive team to continuously improve customer experiences and knowledge systems, embracing flexibility and a learning mindset within a diverse

Qualifications

• Experience in customer service, administration or customer support environments.
• Strong communication skills and the ability to explain information clearly and confidently.
• Ability to navigate multiple systems and learn complex information quickly.
• Sound problem-solving skills and initiative when responding to customer needs.
• Collaborative approach and commitment to a high-performing team.
• Resilience and the ability to manage difficult conversations professionally.

Responsibilities

• Deliver frontline customer service to the community.
• Resolve enquiries at the first point of contact where possible.
• Guide residents through council services and processes.
• Contribute to knowledge systems and continuous improvement.
• Collaborate within a supportive team to enhance customer experiences.

Skills

Customer service

Administration

Communication

Problem solving

Resilience

Teamwork

Education

Certificate IV in Business Administration

Job description

City of Coffs Harbour is seeking a Customer Resolution Officer to deliver exceptional service to the community from the first point of contact. You will help residents navigate development applications, ranger enquiries, and council services, turning interactions into positive outcomes.

Based in the Yarrila Place office, you will work with a supportive team to continuously improve customer experiences and knowledge systems, embracing flexibility and a learning mindset within a diverse