Customer Resolution Specialist — Fast, Precise Support

Nixil; North Sydney Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

Nixil is seeking a proactive Customer Resolution Specialist to join our North Sydney team. You'll manage customer and provider inquiries, coordinate case resolutions and ensure professional, responsive service across stakeholders.

We're looking for organised, resourceful professionals able to handle multiple time-sensitive priorities, with strong communication, attention to detail and proficiency in Microsoft Office.

Qualifications

• Experience in customer service, case management or query resolution.
• Excellent verbal and written communication.
• Strong interpersonal, planning and time management skills.
• Ability to manage competing priorities and meet deadlines.
• Proactive problem solving with attention to detail.
• Proficient in Microsoft Office.
• Relevant professional qualification or equivalent practical experience.
• Experience in Insurance, Energy or Utilities is advantageous but not essential.

Responsibilities

• Manage the shared Service Inbox, actioning or delegating inquiries.
• Investigate and resolve customer and provider queries.
• Create and manage cases from enquiry to completion.
• Maintain accurate case notes, follow-up dates and documentation.
• Escalate complex matters to the appropriate manager.
• Ensure cases are resolved within timeframes and service standards.
• Maintain documentation and confidentiality.
• Identify opportunities to improve processes and deliver savings.
• Support improvement projects and track progress.
• Meet quality standards and KPIs.

Skills

Customer service

Case management

Query management

Verbal communication

Written communication

Interpersonal skills

Planning

Time management

Organisational capability

Prioritisation

Problem solving

Microsoft Office

Professional qualification

Industry experience (Insurance/Energy/

Education

Relevant professional qualification

Tools

Microsoft Office

Job description

Nixil is seeking a proactive Customer Resolution Specialist to join our North Sydney team. You'll manage customer and provider inquiries, coordinate case resolutions and ensure professional, responsive service across stakeholders.

We're looking for organised, resourceful professionals able to handle multiple time-sensitive priorities, with strong communication, attention to detail and proficiency in Microsoft Office.