Customer Relationship Manager - Area 2

AUS MAPS Motion Asia Pacific Services Pty Ltd; Gold Coast City; On-site; AUD 90,000 - 140,000; Full time

Job summary

Motion Industrial Solutions is seeking a Customer Relationship Manager to lead sales initiatives for the Motion business, building strategic account plans and collaborating across teams to deliver tailored solutions.

You will manage your territory’s sales and margin performance using Fusion CRM, maintain relationships with senior stakeholders, and drive safety and high performance while advancing growth.

Qualifications

• Proven experience in key account management, customer retention, and revenue growth.
• Strong skills in account strategy development, solution selling, and cross-functional collaboration.
• Excellent communication and interpersonal skills with senior stakeholders.

Responsibilities

• Lead customer-centric sales strategies to meet and exceed sales targets.
• Build and maintain strong, long-term relationships with key stakeholders.
• Develop customised account plans and identify growth opportunities including cross-sell and upsell.
• Collaborate with internal teams to deliver seamless, tailored customer solutions.
• Monitor market trends and customer feedback to adapt strategies effectively.
• Ensure 100% utilisation of Fusion CRM for call cycle management and reporting.
• Promote safety and wellbeing in all work environments.

Skills

Key account management

Customer retention

Revenue growth

Account planning

Solution selling

Cross-functional collaboration

Tools

Fusion CRM

Power BI

MS Office

Job description

Are you passionate about building strong customer relationships and driving sales growth? We are seeking a motivated Customer Relationship Manager to be the face of our Motion business for target customers. In this role, you will lead sales initiatives, develop strategic account plans, and collaborate across teams to deliver tailored solutions that meet customer needs. You will be responsible for managing your territory’s sales and margin performance, leveraging our CRM system Fusion to prioritise and optimise customer engagement. This role offers a dynamic blend of customer-facing time and strategic planning, with a focus on safety, inclusivity, and high performance.

Key Responsibilities

• Lead customer-centric sales strategies to meet and exceed sales targets.
• Build and maintain strong, long-term relationships with key stakeholders.
• Develop customised account plans and identify growth opportunities including cross-sell and upsell.
• Collaborate with internal teams to deliver seamless, tailored customer solutions.
• Monitor market trends and customer feedback to adapt strategies effectively.
• Ensure 100% utilisation of Fusion CRM for call cycle management and reporting.
• Promote safety and wellbeing in all work environments.

What We’re Looking For

• Proven experience in key account management, customer retention, and revenue growth.
• Strong skills in account strategy development, solution selling, and cross-functional collaboration.
• Excellent communication and interpersonal skills, capable of engaging senior stakeholders.
• Ability to analyse market trends and customer insights to inform sales strategies.
• Intermediate proficiency in MS Office, ERP systems, and reporting tools like Power BI.
• A customer-centric mindset with a commitment to safety and high performance.

At Motion Industrial Solutions, you will be part of a supportive and collaborative team dedicated to delivering exceptional customer experiences. We value innovation, accountability, and inclusivity, providing you with the tools and environment to thrive and grow your career.

Market aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.

Career Progression

Clear pathways to develop and advance within Motion and the wider GPC network with access to free webinars, training events and courses.

Comprehensive Benefits

Including retail discounts, bonus incentives, recognition programs, supplied uniforms, parental leave top-up allowance and access to wellbeing/employee assistance programs.

Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.