Customer Relationship Manager - Area 1

Genuine Parts Company; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Remuneration aligned to market

Career progression opportunities

Comprehensive benefits and wellbeing

Volunteer leave day

Job summary

Motion Industrial Solutions is seeking a customer-focused sales professional to manage and grow an established portfolio of industrial customers within an allocated territory. This hands-on, field-facing role values problem-solving, regular site visits and building long-term relationships with customers in the local area.

You will work with the Manager Customer Relationships and branch teams to understand needs, identify solutions, and pursue growth opportunities while maintaining excellent

Qualifications

• Experience building relationships with customers and stakeholders.
• Proactive, organized approach to managing accounts and sales opportunities.
• Strong communication and follow-up skills.
• Commercial awareness and confidence discussing products and solutions.
• Interest in technical or industrial products; product training will be provided.
• Ability to work collaboratively with internal teams.
• Current driver’s licence and willingness to travel within your local territory.
• Formal sales or business qualifications are welcome but not essential.

Responsibilities

• Visit customers regularly and build trusted working relationships.
• Manage and retain an allocated customer portfolio.
• Understand customer needs and identify suitable product and service solutions.
• Follow up sales opportunities, quotes and customer enquiries.
• Identify cross-sell and up-sell opportunities.
• Develop straightforward account plans and support territory growth initiatives.
• Work closely with branch and internal teams to deliver a reliable customer experience.
• Monitor account activity, sales performance and customer feedback.
• Help achieve agreed territory sales and customer growth targets.

Skills

Relationship building

Account management

Communication skills

Sales opportunities

Team collaboration

Travel readiness

Education

Sales or Business qualifications (welcome)

Job description

Motion Industrial Solutions is looking for a customer-focused sales professional to manage and grow an established portfolio of industrial customers within an allocated territory. This is a hands-on, customer-facing role suited to someone moving beyond Internal Sales, or an experienced Account Manager who enjoys regular site visits, solving customer problems and building long-term relationships.

About the Role

You will manage day-to-day relationships with existing customers while identifying practical opportunities to grow sales across Motion’s industrial product and service range. Supported by your Manager Customer Relationships, Branch Managers and internal sales teams, you will:

• Visit customers regularly and build trusted working relationships
• Manage and retain an allocated customer portfolio
• Understand customer needs and identify suitable product and service solutions
• Follow up sales opportunities, quotes and customer enquiries
• Identify cross-sell and up-sell opportunities
• Develop straightforward account plans and support territory growth initiatives
• Work closely with branch and internal teams to deliver a reliable customer experience
• Monitor account activity, sales performance and customer feedback
• Help achieve agreed territory sales and customer growth targets

Most of your time will be spent engaging with customers in the field, with strong support from local branch and sales teams.

What You Bring

We are looking for someone with a genuine interest in customers, sales and industrial products. You may have experience in Internal Sales, Account Management, Customer Service, Trade Sales or a similar customer-facing commercial role. You will ideally have:

• Experience building relationships with customers and stakeholders
• A proactive, organised approach to managing accounts and sales opportunities
• Strong communication and follow-up skills
• Commercial awareness and confidence discussing products and solutions
• An interest in technical or industrial products; product training will be provided
• Ability to work collaboratively with internal teams
• A current driver’s licence and willingness to travel within your local territory
• Formal sales or business qualifications are welcome but not essential

What We Offer

• Market aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.
• Career Progression: Clear pathways to develop and advance within Motion and with access to free webinars, training events and courses.
• Comprehensive Benefits: Including retail discounts, bonus incentives, recognition programs, supplied uniforms, parental leave top-up allowance and access to wellbeing/employee assistance programs.
• Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities

About Motion

Motion is a leader in the distribution of industrial products. We operate across Australia, New Zealand, Indonesia, and Singapore and part of a larger group GPC where opportunities are endless for a motivated individual.

MOTION is an equal opportunity employer

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders.

Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.