Customer Relationship Manager

Global Medical Solutions Australia Pty Ltd; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

WFH flexibility

Office space

Global supplier networks

Growth opportunities

National and international travel

Job summary

Global Medical Solutions Australia is expanding its dynamic team as a sales-focused role supporting the Product Team in driving strategic relationships and growth across Australia and New Zealand. The role requires travel to meet suppliers, customers and attend conferences, with flexible work arrangements to include WFH or dedicated office space.

You will manage multiple portfolios, deliver presentations and clinical education, and collaborate on tender proposals while building strong client

Qualifications

• Requires degree in medical imaging or biomedical science or equivalent experience.
• Excellent relationship-building and communication skills.
• Experience in healthcare or MedTech sales is preferred.
• Willingness to travel nationally and internationally, with short notice.

Responsibilities

• Build and maintain strong relationships with customers and suppliers.
• Create and lead product presentations, demonstrations, and clinical education initiatives.
• Travel within Australia and internationally to meet suppliers, internal teams and customers.
• Assist in preparing tenders, proposals, and commercial offers.
• Provide after-sales support and liaise with service teams to ensure customer confidence.

Skills

Relationship management

Presentation skills

Strategic sales

Travel readiness

Education

Degree in medical imaging or biomedical science

Tools

CRM software

Job description

Global Medical Solutions Australia is a leading provider of specialised medical imaging and radiation therapy equipment, and medical supplies, to the healthcare sector across Australia and New Zealand. We pride ourselves on delivering high quality products and exceptional customer service, partnering with world-class manufacturers to enhance patient outcomes and support medical innovation. Our team of dedicated professionals work together to support the critical work of our clients in the medical industry, and as we celebrate a decade of excellence, we are expanding our dynamic team.

Role Overview

Reporting to the Chief Commercial Officer, you will support the Product Team to driving strategic relationships and sales growth.

Build and maintain close commercial relationships with the market through face to face and virtual interaction on a consistent basis

You will be available to travel at short notice within Australia to visit suppliers, internal teams, and customers.

You may accompany our Product Specialists to national conferences, symposia, educational meetings and special interest group meetings or similar to represent our product portfolios (multiple times per year).

You may accompany our Product Specialists at international conferences to meet suppliers and explore market offerings (multiple times per year).

You may be required to attend national or international supplier training or educational events (ad hoc).

You will support delivery of supplier training and educational content.

Key Responsibilities

Manage and support our Product Teams across portfolios including Diagnostic Imaging, Nuclear Medicine, Radiation Therapy and Pre-clinical Imaging.

Build and maintain strong relationships within our team and our customer base.

Collaborate with the Product Team to create and lead product presentations, demonstrations, and clinical education initiatives

Grow installed base and advise on growth opportunities outside current portfolio

Collaborate with suppliers to stay updated on product advancements and training.

Assist in preparing tenders, proposals, and commercial offers.

Track customer feedback to guide product strategy and marketing efforts.

Provide after-sales support and liaise with service teams to ensure customer confidence.

Australian citizenship or PR

Degree in medical imaging or biomedical science, or equivalent vocational experience.

Valid driver's license

Valid Paid WWC certification

Good presentation and professionalism

Proven ability to work independently

Proven relationship-building skills

Radiography experience

Familiarity with regulatory and procurement processes for government (e.g., TGA, HealthShare)

Proven account management or product sales experience in healthcare or MedTech, ideally in Diagnostic Imaging

Strong analytical and planning abilities

What We Offer

Competitive salary + performance-based incentives

Flexible WFH or dedicated office space

Access to leading technologies and global supplier networks

Growth opportunities within a vibrant and supportive team

National and International travel