Customer Relationship Coordinator

Simonds Homes Melbourne Pty. Ltd.; Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous employee benefits

Annual leave benefits

Employee well-being program

Learning and development program

Novated leasing and discounts

Partnerships and staff discounts

Job summary

Simonds Homes Melbourne Pty. Ltd. is seeking a full-time Customer Relationship Coordinator (CRC) to join our Loganholme office.

You will manage a client portfolio through the building process, providing weekly updates and coordinating meetings while handling pre-site administration and file notes. The role requires proven administration experience, exceptional customer service, and an ability to multi-task in a fast-paced environment.

Qualifications

• Proven administration experience within a fast-paced environment.
• Delivery of outstanding customer service to internal and external customers.
• Adaptable communication style to build rapport quickly.
• Ability to multi-task and meet deadlines with high attention to detail.
• Strong planning, organising and time management capabilities.
• Excellent interpersonal and communication skills.
• Positive, professional approach in a goal-orientated environment.

Responsibilities

• Communicate with clients on a weekly basis to provide updates.
• Manage pre-site administration for a portfolio of clients.
• Coordinate and book client meetings.
• Ensure client files have accurate notes and information.
• Liaise with external parties regarding client finances and land information.
• Maintain knowledge of Simonds products and promotions.
• Coordinate with other departments on file progress as required.

Skills

Administration experience

Customer service

Communication skills

Time management

Organisational skills

Teamwork

Attention to detail

Job description

WHY TEAM SIMONDS?

The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision remains at the heart of Simonds today with our commitment to making the Great Australian Dream a reality by placing home ownership within Australia’s reach.

Becoming part of Team Simonds means becoming part of the family. Our people are the heart of what we do. Our homes are built for the community, by the community, with a local network of employees, trades and suppliers all working towards this vision. It is this passion, dedication, and excellence that you will find on every Simonds job site, office, and display centre across the country. Today, we stand proudly as an ASX listed & leading national builder servicing customers across Victoria, Queensland, South Australia and Western Australia.

Simonds has helped shape Australia. Few can say that. Whether we’re looking back at the homes of yesteryear, what we’re building now, or everything that’s still to come. We’ve not only shaped what Australia looks like, but more importantly, how Australia homes.

THE OPPORTUNITY

We are seeking a full-time Customer Relationship Coordinator (or CRC for short!) to join our growing team at our busy Loganholme office. As a CRC, your primary focus is to manage a portfolio of clients and guide them through the process of building their new home. This involves tasks such as:

• Communicate with all clients on a weekly basis to provide regular updates
• Manage all pre-site administration for portfolio of clients
• Coordinate and book meetings with clients
• Ensure that all client files are updated with appropriate notes/information
• Liaise with external parties regarding clients finance and land information
• Maintain a current working knowledge of Simonds product and relevant promotions
• Communicate and liaise with other departments around file progress as required

WHO YOU ARE

We're looking for someone with proven administration experience, preferably within the residential building industry or similar. In addition, experience in delivering outstanding customer service to a diverse range of both internal and external customers is essential.

You have an adaptable communication style which enables you to build rapport quickly and easily and enjoy a thriving, fast paced environment. Whilst our CRCs have their own portfolio of clients to oversee, being able to work collaboratively within a tight-knit team is also vital.

You have the capacity to multi-task and have a flexible and adaptable approach to your work. Having high attention to detail, the ability to meet deadlines and have demonstrated planning/organisational and time management skills are desired. To be successful in this role, you will have:

• Knowledge/ Experience in the building & construction industry will be favoured
• Experience in a customer focussed role with conflict and problem management focus
• Framework experience will be favoured
• Highly organised – ability to multi-task and deal with a variety of activities
• Highly developed interpersonal and communication skills
• Proven ability to work in a positive and professional manner in a goal orientated environment

WHY JOIN US?

Aside from a fantastic opportunity to join one of Australia's ASX listed leading residential builders, Simonds can offer you:

• Great benefits across a wide range of products and services including a generous discount on our award-winning homes as well as all the great things that go in them.
• Access to our free employee well-being program, including counselling, nutritional, financial, and legal support for both you and your immediate family.
• Access to Simonds Reward Days - receive an extra day of leave per year.
• Opportunities for professional and personal growth through our Learning and Development programs on our inhouse Simonds Learning platform.
• Access exclusive employee benefits including novated leasing, discounted car hire, and health, retail, and energy savings.
• Enjoy sporting, trade, and supplier discounts, including partner offers with the Geelong Cats and Melbourne United, plus discounted access to materials and services for personal projects.
• Generous rewards and recognition.

A commensurate remuneration package will be negotiated with the right candidate.

If this sounds like your next opportunity, we'd love to hear from you as soon as possible!

Please note: You must have unlimited Australian work rights to be considered for this role.