Customer Relationship Coordinator

Simonds; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discount on homes

Employee well-being program

Reward Days

Learning & Development programs

Novated leasing

Discounted car hire

Health, retail & energy savings

Partner offers with Geelong Cats & Mel

Generous rewards & recognition

Job summary

Simonds in Docklands is seeking a Customer Relationship Coordinator to own end-to-end preparation, accuracy and delivery of building contracts for our Wholesale customers. You will act as the critical link between Sales, Estimating, Drafting and Operations to ensure contracts are compliant, transparent and aligned with customer expectations and company standards.

This role values attention to detail, clear communication and the ability to manage competing priorities in a fast-paced construction

Qualifications

• Exceptional attention to detail and organisational skills.
• Strong written and verbal communication, with confidence liaising across teams and with external stakeholders.
• Able to manage competing priorities and deliver to tight deadlines.
• Positive, proactive, and solutions-focused approach.
• Strong relationship-building skills and a team-oriented mindset.
• Familiarity with residential building contracts, HIA standards, and compliance requirements.

Responsibilities

• Own end-to-end preparation, accuracy and delivery of building contracts for Wholesale customers.
• Act as the key link between Sales, Estimating, Drafting and Operations to ensure contracts are compliant, transparent and aligned with customer expectations and company standards.
• Maintain clear, professional communication with internal teams and customers.
• Support pre-construction processes to deliver a smooth journey for our customers.

Skills

Attention to detail

Organisational skills

Communication

Prioritisation

Relationship building

Contracts familiarity

Job description

Job no: 496922

Work type: Full Time

Location: Docklands

Categories: Customer Service

Customer Relationship Coordinator

The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision remains at the heart of Simonds today with our commitment to making the Great Australian Dream a reality by placing home ownership within Australia’s reach.

Becoming part of Team Simonds means becoming part of the family. Our people are the heart of what we do. Our homes are built for the community, by the community, with a local network of employees, trades and suppliers all working towards this vision. It is this passion, dedication, and excellence that you will find on every Simonds job site, office, and display centre across the country. Today, we stand proudly as an ASX listed & leading national builder servicing customers across Victoria, Queensland, South Australia, and Western Australia.

Simonds has helped shape Australia. Few can say that. Whether we’re looking back at the homes of yesteryear, what we’re building now, or everything that’s still to come. We’ve not only shaped what Australia looks like, but more importantly, how Australia homes.

THE OPPORTUNITY

As part of our Wholesale team, you’ll play a key role in keeping the pre-construction process running smoothly, ensuring building contracts are prepared accurately and delivered efficiently. Acting as the key link between Sales, Estimating, Drafting, and Operations, you’ll ensure every contract is compliant, transparent, and aligned with customer expectations and company standards.

You’ll take ownership of contract accuracy, support seamless communication between teams, and help create a smooth, professional experience for our customers. This is a great opportunity to combine your attention to detail, organisational strengths, and understanding of construction documentation to make a meaningful impact in a fast-paced environment.

WHO YOU ARE

• Exceptional attention to detail and organisational skills.
• Strong written and verbal communication, with confidence liaising across teams and with external stakeholders.
• Able to manage competing priorities and deliver to tight deadlines.
• Positive, proactive, and solutions-focused approach.
• Strong relationship-building skills and a team-oriented mindset.
• Familiarity with residential building contracts, HIA standards, and compliance requirements.

WHY JOIN US?

Aside from a fantastic opportunity to join one of Australia's leading ASX listed residential builders, Simonds can offer you:

• Great benefits across a wide range of products and services including a generous discount on our award-winning homes as well as all the great things that go in them.
• Access to our free employee well-being program, including counselling, nutritional, financial, and legal support for both you and your immediate family.
• Access to Simonds Reward Days - receive an extra day of leave per year.
• Opportunities for professional and personal growth through our Learning and Development programs on our inhouse Simonds Learning platform.
• Access exclusive employee benefits including novated leasing, discounted car hire, and health, retail, and energy savings.
• Enjoy sporting, trade, and supplier discounts, including partner offers with the Geelong Cats and Melbourne United, plus discounted access to materials and services for personal projects.
• Generous rewards and recognition.

A commensurate remuneration package will be negotiated with the right candidate.

Please note: You must have unlimited Australian work rights to be considered for this role.

Advertised: 31 Aug 2026 AUS Eastern Standard Time

Own the end-to-end preparation, accuracy and delivery of building contracts, supporting a seamless pre-construction journey for our Wholesale customers.