Technical Sales Officer

Taipan Pty Ltd; Donnybrook; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Monthly staff lunches

Employee Assistance Program

Closed over Christmas

Taipan merchandise

Dedicated Training Team

Quarterly personal development sessions

Team events

Free onsite parking

Stable employment with growth opportunities

Job summary

A leading hydraulic company in Australia is seeking a dynamic individual for a customer service role that combines office responsibilities and hands-on tasks. You will manage customer inquiries, assemble and test products, and ensure compliance with safety regulations. The ideal candidate is customer-focused, coachable, and possesses strong attention to detail. The role offers numerous perks including staff lunches, personal development programs, and opportunities for career advancement in a rapidly growing company.

Qualifications

• Great customer service skills and confident phone manner are essential.
• Being coachable and taking pride in your work is important.
• Physical fitness and good hands-on skills are required.
• Knowledge of hose and fittings is desirable but not necessary.
• Compliance with Occupational Health & Safety regulations is mandatory.

Responsibilities

• Handle inbound sales and technical enquiries.
• Assemble, test, and pack hoses and kits.
• Manage stock and maintain records.
• Ensure quality control and compliance with safety regulations.
• Coordinate with the Branch Manager and achieve KPIs.

Skills

Customer service skills

Good phone manner

Hands-on skills

Attention to detail

Knowledge of hose and fittings

Compliance with safety regulations

Tools

Forklift license

Job description

Taipan is proud to be one of the top 10 hydraulic companies in Australia, and we’re experiencing rapid growth!

We are excited to announce a new role that combines customer service responsibilities with on-the-floor activities. If you are seeking a dynamic position that offers a balance between office duties and hands‑on tasks, we encourage you to apply now!

What you’ll be doing:

• Customer Interaction: Handle inbound sales/technical enquiries, develop strong customer relationships, and update records
• Assemble, Test, and Pack: Build and test hoses, create and maintain Bill of Materials, and pack customer kits
• Stock Management: Replenish shelves, pick and pack orders efficiently, and report on stock levels (occasionally)
• Quality Control and Compliance: Ensure quality control of goods, comply with safety regulations, and assist with stock take
• Collaborative Tasks: Coordinate with the Branch Manager, attend meetings, and achieve KPIs

To be successful you’ll need some or all of the following:

• Have great customer service skills and confident phone manner
• Be coachable and take pride in your work
• Physically fit with good hands‑on skills and an eye for detail
• Knowledge of hose and fittings is desirable but not necessary
• Comply with Occupational Health & Safety regulations
• Hold a valid driver’s license and either have or be willing to obtain a forklift license

The perks

We believe that if you are fulfilled and happy in your personal life, this will reflect in your work, so we have recently implemented a Dreams Program to help you reach your personal goals. We have a team of financial experts that have joined forces with Taipan to give our staff free 1 on 1 sessions with professional money coaches that can help people at all stages of life.

As well as this, we can also appreciate a job well done and show this through annual salary reviews and opportunities for career progression. We always aim to promote from within, so wherever you start, you can have an exciting career path ahead of you, in fact, 90% of our Leadership Team started in lower-level roles and moved their way up!

A few more of our perks include:

• Monthly staff lunches and morning teas
• Employee Assistance Program
• Closed over Christmas!
• You’ll receive a tonne of Taipan merch!
• A dedicated Training Team to ensure you have all the skills you need to succeed at Taipan
• Quarterly personal development sessions
• Regular personal development seminars and training
• Team events
• Free onsite parking
• Stable employment at a rapidly growing company with plenty of room to grow

Who are we?

We are an Australian owned business specialising in Hydraulic hose and fittings that have been in operation for 30+ years and have 5 branches across the country.

Our company mission? Simple: Create a base of raving fans.

And guess who’s front and centre in this fan club? Yep, our amazing staff!