Customer & Parts Specialist

Boss Engineering; Toowoomba Regional; On-site; AUD 60,000 - 90,000; Full time

Job summary

Boss Engineering in Toowoomba is seeking a Customer & Parts Specialist to join our team. This role blends Sales Operations with Parts Sales & Service, supporting the Branch Manager and driving commercial performance of the branch.

You will manage customer enquiries, prepare quotes, build relationships with customers and dealers, and coordinate scheduling and invoicing to ensure a smooth customer journey from enquiry to delivery.

Qualifications

• Experience in managing customer-facing interactions and building relationships.
• Ability to identify sales opportunities and convert enquiries to orders.
• Familiarity with quoting processes and CRM or sales systems.
• Excellent communication and organisational skills.

Responsibilities

• Manage customer enquiries via phone, email and in person.
• Prepare quotes and follow up on sales opportunities.
• Build strong relationships with customers and dealers.
• Coordinate fitment schedules and customer bookings.

Skills

Customer relationship management

Sales opportunity identification

Quoting & CRM familiarity

Strong communication

Tools

CRM systems

Sales software

Job description

Are you commercially minded, confident with customers and capable of turning enquiries into strong customer relationships and sales opportunities?

BOSS is looking for a high-performing Customer & Parts Specialist to join our Toowoomba team in a unique role combining Sales Operations and Parts Sales & Service.

Working closely with the Branch Manager, you'll play an important role in supporting the commercial performance and day-to-day customer operations of the branch.

This isn't simply an administration role. We're looking for someone who takes ownership of the customer experience, follows opportunities through and builds trust with customers from first enquiry to final delivery.

Working closely with the Branch Manager, you'll support the commercial and customer-facing operations of the branch, including:

Managing customer enquiries via phone, email and face-to-face

Preparing quotes and following up sales opportunities

Building strong relationships with customers and dealers

Coordinating fitment schedules and customer bookings

Supporting the customer journey from enquiry through to completion

Identifying opportunities to improve customer outcomes and sales conversion

Coordinating customer requirements and vehicle movements

Ensuring accurate invoicing, CRM records and sales information

Supporting the Branch Manager to achieve strong commercial and customer outcomes

You'll also support customers with their agricultural machinery parts and aftermarket requirements, including:

Assisting customers with spare parts enquiries and sales

Identifying and supplying the correct parts

Preparing quotes and processing customer orders

Building long-term relationships with customers

Identifying opportunities to upsell and cross-sell

Supporting accurate stock and inventory management

Coordinating with internal teams to ensure customers receive the right parts when they need them

What We're Looking For

We're looking for a confident, commercially minded individual who can take ownership, build strong customer relationships and make a positive contribution to the continued growth of both our Sales Operations and Parts Sales & Service divisions in Toowoomba.

Ideally, you will have:

Strong customer-facing experience, ideally within automotive, agriculture, machinery or parts

A commercially minded approach and ability to identify sales opportunities

Confidence communicating with a wide range of customers

The ability to build rapport and trust quickly

Strong accountability and follow-through

Excellent organisation and problem-solving skills

Experience with quoting, CRM or sales systems

The Opportunity

This is a great opportunity for someone who enjoys variety and wants to work closely with an experienced Branch Manager while playing a meaningful role in the continued growth of our Toowoomba operation.