Customer Operations Manager

Nufarm; City of Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Share Plan

Competitive salary

Collaborative team

Career development

Job summary

Nufarm is seeking a Customer Operations Manager to lead the Seeds Customer Service function across Horsham or Laverton North, Melbourne. You will drive an exceptional customer experience by coordinating orders with Sales, Production and Inventory teams, while managing a small team.

You will own system enhancements, champion best practices, and coach staff through new ways of working, with exposure to Salesforce and other ERP platforms in a global agricultural business.

Qualifications

• Experience leading customer service or operations teams.
• Experience with end-to-end order fulfilment and service excellence.
• Strong stakeholder management and cross-functional collaboration.
• Experience with Salesforce or similar CRM/ERP platforms.

Responsibilities

• Lead and develop the Customer Service team to deliver exceptional customer experience.
• Manage end-to-end customer order fulfilment with emphasis on timely delivery.
• Partner with Sales, Production, and Supply Chain to align customer requirements with priorities.
• Build strong relationships with internal and external stakeholders to improve service levels.
• Identify and implementSystem enhancements and trainings to improve system adoption and performance.

Skills

Customer service leadership

Operations coordination

Stakeholder management

Salesforce/CRM

Team leadership

Education

Bachelor's degree in business/logistics

Tools

Salesforce

ERP systems

Job description

Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and food production. Whether it's commercialising the world's first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, launching innovative new crop protection solutions or delivering the crop and seed solutions farmers depend on every day, Nufarm is evolving with agriculture to drive value for customers.

We’re looking for a customer-focused Customer Operations Manager to join our Seeds business in either Horsham or Laverton North location, flexible Melbourne. Reporting to the Supply Chain Manager, you’ll lead our Customer Service function and play a key role in delivering an outstanding customer experience across the Seeds business. Working closely with Sales, Production, Processing and Inventory teams, you’ll ensure customer orders are fulfilled efficiently while building strong relationships with both internal and external stakeholders.

This is an exciting opportunity for someone who enjoys balancing people leadership with operational coordination. You’ll lead a small team, drive continuous improvement across customer service processes, and help ensure our systems and ways of working continue to support a seamless customer experience.

What's in it for you

• Access to Share Plan (Shares in Nufarm)
• Attractive salary and benefits
• Join a collaborative and supportive team
• Make a genuine impact on customer experience and operational performance
• Career development opportunities within a global agricultural business

How You'll Help Us Grow

• Lead and develop the Customer Service team to deliver an exceptional customer experience.
• Manage end-to-end customer order fulfilment, ensuring efficient delivery and service outcomes.
• Partner with Sales, Production, Processing and Supply Chain teams to align customer requirements with business priorities.
• Build strong customer relationships while driving continuous improvement across customer service, dispatch and distribution processes.
• Act as the key business stakeholder for Salesforce and operational systems, identifying and implementing improvements that enhance customer and operational performance.
• Champion best-practice ways of working by supporting system enhancements, user adoption, training and continuous improvement initiatives.

Could This Be You

You’re an experienced customer service, operations or supply chain professional who enjoys building relationships, solving problems and delivering great outcomes for customers. With strong stakeholder management and team leadership experience, you thrive in fast-paced environments and are passionate about delivering an exceptional customer experience while balancing operational priorities.

You bring a practical, hands-on approach to leadership, along with a continuous improvement mindset and experience enhancing business processes and systems, ideally Salesforce or a similar CRM/ERP platform. You’ll have exposure to dispatch, distribution or order fulfilment environments, with the ability to identify opportunities to improve efficiency, drive system adoption, and coach teams through new ways of working. Experience in agriculture, seeds, logistics or supply chain environments, along with relevant tertiary qualifications, will be highly regarded.

Nufarm is proud to be recognised by Work180 as an Endorsed Employer for All Women and ranked #6 in Australia in 2025, reflecting our commitment to creating an inclusive and supportive workplace where our people can thrive.