Customer Manager Petrol & Convenience (P&C)

Magnum Icc Sweden Supply Ab; Sydney; In loco; AUD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Streets, part of a leading ice cream company, is seeking a Customer Manager P&C to drive profitable growth across Petrol & Convenience customers. You will build strong customer relationships, negotiate trading terms, and execute Joint Business Plans while collaborating with Category, Marketing, Field Sales, Supply Chain and Distribution to grow turnover and market share.

You will lead NPD sell-in, in-store activation, and ensure on-shelf availability and optimal distribution.

Competenze

• Experience in customer management and account management within food or consumer goods.
• Strong skills in FMCG account management and relationship-building.
• Clear communication with internal teams and external customers.

Mansioni

• Manage customer relationships and land trading terms to develop Joint Business Plans.
• Drive ice cream category growth and market share with P&C customers.
• Forecast accurately and hit turnover, gross profit and trade investment targets.
• Lead range, space reviews and distribution initiatives with accounts.
• Manage promotions, pricing plans, and promotional executions with customers.
• Collaborate with Category, Marketing, Field Sales, Supply Chain and Distribution.

Conoscenze

Customer Relationship Management

Forecasting

Trade Investment

Joint Business Plans

NPD activation

Distribution & Execution

In-store activation

Strumenti

TPM

High Radius

Descrizione del lavoro

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Customer Manager P&C is responsible for driving profitable growth across a portfolio of Petrol & Convenience customers, growing the ice cream category and strengthening Streets position within the channel.

The Customer manager will be the primary commercial contact for their customers, responsible for developing strong customer relationships, building and executing Joint Business Plans, and identifying opportunities to grow turnover, profitability, market share, distribution and execution. Working closely with internal partners across Category, Marketing, Field Sales, Supply chain and Distribution.

Reporting to the Head of P&C and forming part of the Out of Home team, the customer manager will be accountable for KPIs including turnover profitability, trade investment, market share, forecast accuracy, distribution and execution. The role owns the overall business relationship between Streets and its customer, from customer strategy and commercial negotiations through to NPD activation, availability and in store execution.

What you'll be responsible for

Customer Relationship Management for category Business Growth

Manage the overall Relationship between the business and the Customer by landing and negotiating Trading Terms leading to annual Joint Business Plans development and execution.

Drive Ice Cream Category growth and market share ahead of competitors across assigned P&C customers.

Be Accountable for accurate forecasting and delivery of commercial targets including GSV, Turnover, Gross Profit and Trade Investment.

Lead and win range and space reviews across their accounts working in collaboration with the category manager.

Effectively manage Trade Investment to drive profitable category and customer growth.

Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers, Marketing) & their external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers, Supply contacts, Marketing contacts).

Lead NPD sell in and execution with customers, driving speed to market and maximizing distribution from launch.

Availability, Distribution & Execution

Drive Distribution & OSA by coordinating with Distribution, Supply Chain and Category partners to ensure order processing, shipment and delivery based on agreed DIFOT & Planograms (POG)

Monitor inventory levels and work closely with customers to forecast demand and optimize order quantities.

Proactively communicate any potential delays or changes in order status to customers, providing alternative solutions when necessary.

Brand Visibility & Execution

Developing and owning in-store activation in P&C Accounts (with Field Sales Team partners)

Developing (with Category partners), executing, and delivering a price and promotional plan with their individual P&C Accounts.

Learn, Develop, and manage Promotional Plans using the Internal tools provided (TPM, High Radius)

Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, Distribution, Forecast changes etc.

Developing, agreeing, and landing tactical Gap Filling Sales initiatives where appropriate.

Customer Service System

Work with Customer Service Team to ensure customer service levels are adhered to & resolution of issues are managed timely and efficiently.

Proactively seek feedback from customers to ensure satisfaction and identify areas for improvement.

Ability to manage payment terms discussions with customers for cash management.

We're looking for someone who

Has experience in customer management, account management, or a similar customer-facing role .and can operate confidently within the food or consumer goods industry.

Brings strong skills in:

FMCG account management, ideally with customer-facing experience in food, consumer goods or P&C channels.

Clear communication and relationship-building with customers, internal teams and cross-functional partners.

Strong problem-solving, organisation and attention to detail across multiple customer accounts and priorities.

Co