Customer Liaison Agent Team Leader

Travel-Leisure-Co; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Birthday leave

Discounted hotel stays

Subsidised private health cover

KPI and performance-based incentives

Career growth opportunities

Job summary

Travel + Leisure Co. on the Gold Coast is seeking a Customer Liaison Team Leader to support the Sales and Finance teams in closing deals and guiding new owners through the AFF and DocuSign steps.

You will build rapport quickly and ensure compliance with resort and sales policies while accelerating the path from interest to conversion. You will act as a trusted closer, coordinate follow-ups, perform credit checks and serviceability reviews, and maintain a KPI-driven approach to deliver a smooth,

Qualifications

• Experience in finance, sales support, customer service or leadership.
• Experience in fast-paced sales environment is a big plus.
• Confident in collecting and verifying customer financial information.

Responsibilities

• Assist in leading and supporting the Customer Liaison team in day-to-day responsibilities.
• Own the back end of the sale, acting as final step between interest and conversion.
• Guide owners through the Application for Finance (AFF) and DocuSign process.
• Coordinate follow-up appointments with Sales Support to ensure timely completion.
• Use serviceability calculators and credit checks to assess affordability.
• Contact customers or representatives to validate income documentation and ensure accuracy.

Skills

Communication skills

Verbal communication

Written communication

Relationship-building

Attention to detail

Team player

Time management

Customer service

Sales support experience

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.GO WHERE NO TWO DAYS ARE THE SAME!At Travel + Leisure Co, we believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Sales team as the Customer Liaison Team Leader today!How You’ll ShineAssist in leading and supporting the Customer Liaison team in their day to day responsibilitiesOwn the back end of the sale, be the final step between interest and conversion. Support all Resort and Sales policies while staying focused on getting the deal across the line.Build rapport quickly with new owners, making them feel confident and supported from the start of their journey.Act as a trusted closer, build rapport quickly with owners & guide them through the Application for Finance (AFF) and conduct an initial review.Complete the “DocuSign process” at point of sale wherever possible, ensuring deals are finalized promptly.Where not possible, arrange follow-up appointments with Sales Support Agents to ensure timely completion.Use serviceability calculators and credit checks to assess finance affordability.Contact customers or their representatives to:Validate and collect income documentationClarify details on their credit applicationAlways work with a KPI-driven mindset — aiming for speed, accuracy, and a smooth customer experience.Be the final touchpoint that secures the sale — every deal you close brings someone closer to their dream vacation.Proactively contribute to team goals and support the wider Sales environment to meet monthly targets.Other duties as required from time to time.How You’ll Be RewardedBuild your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:Competitive salary packageDiscounted hotel stays across Australia, Fiji, New Zealandsubsidised private health cover*KPI and performance-based incentivesMedical coverage after successful probationCareer growth opportunities within a global brandDynamic, supportive team environmentBirthday leave!What You’ll BringTo be successful in this role, you will have:Experience in a similar role, ideally within finance, sales support, customer service or leadership position.Previous experience working in a fast-paced sales environment is a big plus.Confident in collecting and verifying customer financial information.Excellent communication skills — professional phone manner, clear verbal communication, and strong writing skills.A natural relationship-builder who puts customers at ease while staying focused on performance goals.Strong attention to detail with a high level of accuracy.Good organizational and time management skills.Financial acumen and ability to assess basic affordability.A strong team player who supports others and helps create a positive workplace culture.Flexibility to work across a rotating roster, including weekends and public holidays.Valid police check or the ability to successfully pass a police checkWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.