Customer Fulfilment Associate

Worklane GmbH; Canterbury-Bankstown; On-site; AUD 70,000 - 75,000; Full time

Job summary

Refresco is seeking an organised, detail-oriented Customer Fulfilment Associate to join our warehouse and delivery operations in Bankstown, Australia. This full-time role offers hands-on experience in logistics and supply chain within a global leader.

You will prepare and process daily orders, schedule deliveries with transport carriers, maintain records in Microsoft Dynamics, and help with reporting and process improvements.

Qualifications

• Year 12 certificate or some experience in logistics, administration, or customer service.
• Good numerical skills and high attention to detail.
• Clear written and verbal communication skills.
• Confidence with Microsoft Office - especially Excel, Outlook & Word.
• Ability to work both independently and as part of a team.
• Strong time management and organisational skills.
• A proactive, can-do attitude and willingness to learn.

Responsibilities

• Preparing and processing daily orders, picklists, and dispatch paperwork.
• Scheduling deliveries with transport carriers and confirming details.
• Keeping delivery records up to date in systems like Microsoft Dynamics.
• Handling freight documents, CHEP dockets, and pallet reconciliations.
• Updating delivery trackers and communicating changes to the team.
• Helping resolve delivery delays, shortages, or issues.
• Assisting with reporting and process improvements.
• Keeping your workspace safe, clean, and organised.

Skills

Numerical skills

Attention to detail

Communication skills

Microsoft Office

Teamwork

Time management

Education

Year 12 certificate

Tools

Microsoft Dynamics

Microsoft Excel

Outlook

Word

Job description

Customer Fulfilment Associate

Location: Bankstown
Job Type: Full-time
Department: Supply Chain & Logistics
Salary: $70,000-$75,000 p.a.

Kick-start your career in logistics and supply chain with a global leader.

At Refresco, we’re not just moving products — we’re delivering quality, reliability, and outstanding service to our customers every day. We’re seeking an organised, detail-oriented Customer Fulfilment Associate to join our friendly, fast-paced team of four, helping to keep our warehouse and delivery operations running like clockwork.

This role is perfect for someone who’s had a taste of logistics, administration, or customer service and is ready to take the next step in their career. You’ll gain hands-on experience, work closely with multiple teams, and have opportunities to grow your skills in supply chain and customer fulfilment. It’s ideal for someone eager to develop and grow - whether that means understanding the foundations of an FMCG business or working in a strong team with both horizontal and vertical career growth opportunities.

What You’ll Be Doing

• Preparing and processing daily orders, picklists, and dispatch paperwork.
• Scheduling deliveries with transport carriers and confirming details.
• Keeping delivery records up to date in systems like Microsoft Dynamics.
• Handling freight documents, CHEP dockets, and pallet reconciliations.
• Updating delivery trackers and communicating changes to the team.
• Helping resolve delivery delays, shortages, or issues.
• Assisting with reporting and process improvements.
• Keeping your workspace safe, clean, and organised.

What You’ll Bring

• Year 12 certificate or some experience in logistics, administration, or customer service.
• Good numerical skills and high attention to detail.
• Clear written and verbal communication skills.
• Confidence with Microsoft Office - especially Excel, Outlook & Word.
• Ability to work both independently and as part of a team.
• Strong time management and organisational skills.
• A proactive, can-do attitude and willingness to learn.
• Driver’s licence (preferred but not essential).

The Tools You’ll Use

• Microsoft Excel, Outlook, Word.
• Warehouse & Transport Management Systems (e.g., Microsoft Dynamics).
• Freight scheduling platforms and online delivery trackers.

Why You’ll Love Working Here

• We’re continually investing in our people and our deep focus on supply chain.
• A supportive team environment where you can learn from experienced professionals.
• Hands-on training to grow your supply chain and logistics skills.
• Opportunities to progress your career in a global business.
• The satisfaction of seeing the direct impact of your work every day.

Before an offer of employment, you’ll need to complete a pre-employment health assessment relevant to the role.