Customer-Focused Fleet Maintenance Controller

SG Fleet; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Wellness days

Parental leave (20 weeks)

Vehicle salary packaging

Milestone awards

Referral bonus

Discounted mobility products

Flexible work arrangements

Education support & LinkedIn Learning

Volunteer days

Employee assistance program

Job summary

SG Fleet in Melbourne is seeking a qualified Motor Vehicle or Heavy Diesel Mechanic to deliver cost-effective maintenance support while providing exceptional customer service. You will manage maintenance requests, assess repairs per contracts, and respond promptly to customer, supplier, and internal inquiries.

The role requires strong communication, problem solving, and negotiation with suppliers, with a focus on timely, high-quality outcomes and attention to detail.

Qualifications

• Qualified Motor Vehicle or Heavy Diesel Mechanic with a recognised trade certification.
• Extensive experience in the motor industry.
• Experience in a customer service role and/or negotiating with suppliers.
• Effective communicator both verbally on the phone & written, with good listening and probing skills.
• Excellent discretion and tact in dealings with people.

Responsibilities

• Drive a strong customer service culture, accountability, engagement and ownership of customer experience.
• Manage and control servicing and repair costs for all fleet vehicles.
• Minimise downtime of vehicles (VOR).
• Advise clients on maintenance issues covering contract entitlements and inclusions.
• Support wellness and leave benefits and other employee programs as outlined in the role.

Skills

Customer service

Effective communication

Negotiation with suppliers

Problem solving

Attention to detail

Education

Qualified Motor Vehicle or Heavy Diesel Mechanic with a recognised trade certification

Job description

This role is responsible for delivering cost-effective maintenance support to clients while providing exceptional customer service. Manage maintenance requests, assess and authorise repairs in line with vehicle contracts and approval limits, and respond promptly to customer, supplier, and internal enquiries.

Job Requirements

• Qualified Motor Vehicle or Heavy Diesel Mechanic with a recognised trade certification
• Extensive experience in the motor industry
• Experience in a customer service role and/or negotiating with suppliers
• Effective communicator both verbally on the phone & in writing, demonstrating good listening, probing skills
• Excellent discretion and tact in dealings with people
• Can resolve problems through to complete resolution for customers in a timely, effective manner
• Consistently takes responsibility for high quality, high output work, showing innovative, forward thinking, and strong attention to detail
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress

Job Responsibilities

• Drive a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings.
• Manage and Control Servicing and Repair costs for all fleet vehicles.
• Minimise down time of vehicles (VOR).
• Look to maximise vehicles warranties, including requests on post warranty support on all manufacturers’ “product problem” and other premature mechanical repairs.
• Advise clients on maintenance related issues covering their vehicle’s contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance and Accident Management
• Recharge and relax with up to four extra days of leave each year. We call them Wellness days
• We offer industry leading 20 weeks paid parental leave
• Save plenty with vehicle salary packaging
• Monetary service milestone awards
• Recruitment referral bonus
• Discounted mobility products and services
• Career progression opportunities (over 25% of our vacancies get filled internally!)
• Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year to give back to causes that matter to you
• Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

Job Description

This role is responsible for delivering cost-effective maintenance support to clients while providing exceptional customer service. Manage maintenance requests, assess and authorise repairs in line with vehicle contracts and approval limits, and respond promptly to customer, supplier, and internal enquiries.

Job Requirements

• Qualified Motor Vehicle or Heavy Diesel Mechanic with a recognised trade certification
• Extensive experience in the motor industry
• Experience in a customer service role and/or negotiating with suppliers
• Effective communicator both verbally on the phone & in writing, demonstrating good listening, probing skills
• Excellent discretion and tact in dealings with people
• Can resolve problems through to complete resolution for customers in a timely, effective manner
• Consistently takes responsibility for high quality, high output work, showing innovative, forward thinking, and strong attention to detail
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress

Job Responsibilities

• Drive a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings.
• Manage and Control Servicing and Repair costs for all fleet vehicles.
• Minimise down time of vehicles (VOR).
• Look to maximise vehicles warranties, including requests on post warranty support on all manufacturers’ “product problem” and other premature mechanical repairs.
• Advise clients on maintenance related issues covering their vehicle’s contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance and Accident Management

Job Benefits

• Recharge and relax with up to four extra days of leave each year. We call them Wellness days
• We offer industry leading 20 weeks paid parental leave
• Save plenty with vehicle salary packaging
• Monetary service milestone awards
• Recruitment referral bonus
• Discounted mobility products and services
• Flexible work arrangements
• Career progression opportunities (over 25% of our vacancies get filled internally!)
• Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year to give back to causes that matter to you
• Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

What's next

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.

We are a proud equal opportunity employer, and welcome everyone to our team. Resumes may be sent and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date.

As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

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