Customer-First Retail Associate – Fast-Paced & Fun

Smokemart And Giftbox (Smgb); Hervey Bay; Remote; AUD 48,000 - 60,000; Full time

Job summary

Smokemart And Giftbox (Smgb) is seeking a Scheduling and Reservations Coordinator to manage customer requests, calendar details, and reservation information. This role is remote, supporting customers with precise scheduling and timely communication.

The ideal candidate is accurate, responsive, and comfortable coordinating dates, times, and customer preferences. Experience in calendar management and proactive follow-up will help ensure smooth reservations and excellent service.

Qualifications

• Respond to scheduling and reservation inquiries
• Gather dates, preferences, and customer details
• Research available times and options
• Coordinate appointments and reservation requests
• Review calendar information
• Confirm dates and relevant details
• Send reminders and updates
• Assist with rescheduling requests
• Communicate changes promptly
• Maintain accurate calendars and records
• Follow up on incomplete requests

Responsibilities

• Respond to scheduling and reservation inquiries
• Gather dates, preferences, and customer details
• Research available times and options
• Coordinate appointments and reservation requests
• Review calendar information
• Confirm dates and relevant details
• Send reminders and updates
• Assist with rescheduling requests
• Communicate changes promptly
• Maintain accurate calendars and records
• Follow up on incomplete requests

Skills

Scheduling

Reservations coordination

Calendar management

Customer service

Attention to detail

Job description

Scheduling and Reservations Coordinator – Remote

We are seeking an organized Scheduling and Reservations Coordinator to manage customer requests, calendar details, and reservation information.

The ideal candidate is accurate, responsive, and comfortable coordinating dates, times, and customer preferences.

We are seeking an organized Scheduling and Reservations Coordinator to manage customer requests, calendar details, and reservation information.

The ideal candidate is accurate, responsive, and comfortable coordinating dates, times, and customer preferences.

Job Description

Key Responsibilities

• Respond to scheduling and reservation inquiries
• Gather dates, preferences, and customer details
• Research available times and options
• Coordinate appointments and reservation requests
• Review calendar information
• Confirm dates and relevant details
• Send reminders and updates
• Assist with rescheduling requests
• Communicate changes promptly
• Maintain accurate calendars and records
• Follow up on incomplete requests