Customer-Facing IT Support Engineer – Onsite/Remote L1

Brennan It Intranet; City of Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Training and certification bonuses

Culture Awards

Brennan Daredevils trip

Social activities

Discounted hardware and software

Learning and development environment

Résumé du poste

Brennan is seeking a dynamic Managed Services Consultant L1 in Melbourne to provide onsite and remote 1st-line support to Managed Services clients. The role requires on-site presence of at least 85% and a broad skill set across IT infrastructure and ITIL processes.

You will work with service delivery teams to resolve issues, manage client environments, and ensure excellent customer service with strong communication and problem-solving abilities.

Qualifications

• Minimum of 2 years IT experience.
• Experience with Microsoft Office 365 suite.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to work across teams and on-site.

Responsabilités

• Provide L1 support for service delivery teams and resolve technical issues.
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues.
• Proactively manage client IT environments and monitor health of systems.
• Conduct problem management to identify root causes and prevent reoccurrence.
• Take ownership of assigned clients to ensure delivery excellence and customer satisfaction.

Connaissances

IT support

Office 365

Analytical thinking

Communication skills

Team collaboration

Customer service

On-site support

Formation

ITIL Certification

Outils

Windows Server

Microsoft Office

Office 365 admin

Description du poste

Brennan is seeking a dynamic Managed Services Consultant L1 in Melbourne to provide onsite and remote 1st-line support to Managed Services clients. The role requires on-site presence of at least 85% and a broad skill set across IT infrastructure and ITIL processes.

You will work with service delivery teams to resolve issues, manage client environments, and ensure excellent customer service with strong communication and problem-solving abilities.