Desktop Support Engineer

Brennan It Intranet; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards

Brennan Daredevils trip

Social activities

Discounted hardware and software

Learning and development environment

Job summary

Brennan is seeking a dynamic Managed Services Consultant L1 in Melbourne to provide onsite and remote 1st-line support to Managed Services clients. The role requires on-site presence of at least 85% and a broad skill set across IT infrastructure and ITIL processes.

You will work with service delivery teams to resolve issues, manage client environments, and ensure excellent customer service with strong communication and problem-solving abilities.

Qualifications

• Minimum of 2 years IT experience.
• Experience with Microsoft Office 365 suite.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to work across teams and on-site.

Responsibilities

• Provide L1 support for service delivery teams and resolve technical issues.
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues.
• Proactively manage client IT environments and monitor health of systems.
• Conduct problem management to identify root causes and prevent reoccurrence.
• Take ownership of assigned clients to ensure delivery excellence and customer satisfaction.

Skills

IT support

Office 365

Analytical thinking

Communication skills

Team collaboration

Customer service

On-site support

Education

ITIL Certification

Tools

Windows Server

Microsoft Office

Office 365 admin

Job description

Job Description

28th September, 2026

Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It's a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people. It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Managed Services Consultant L1 in Melbourne. As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services clients. This role requires the candidate to be on-site at least 85% of the time.

The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.

Your day-to-day responsibilities:

• Provide L1 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively managing our client's IT environments
• Conducting problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Maintain effective communications with your clients

What skills and experience we are looking for:

• Minimum of 2 years IT experience
• Reasonable experience in common business applications, especially Microsoft Office suite of products Including Office365
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proven ability to work within and across teams
• Industry based certifications
• Installation and management of peripheral devices
• User account maintenance
• Desktop and End User Support
• Ability to service on Site Contracted Requirements

Brennan is an equal opportunity employer.