IT Support Analyst Level 1 - Flexible Hours Canberra Onsite

E&P Financial Group; Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Daily breakfast options

Purchased annual leave

Regular wellness initiatives

Active social and sporting calendar

Job summary

A diversified financial services company in Canberra is seeking a motivated IT professional for the Analyst – IT Support role. This full-time position requires 1-2 years of IT support experience. The role involves providing first-line technical support in a corporate environment, troubleshooting various systems, and maintaining compliance standards. Ideal candidates will possess relevant IT qualifications and a strong customer-first mindset. The company offers a collaborative culture and various benefits to support work-life balance.

Qualifications

• Minimum 2 years of professional IT support experience.
• Strong working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Understanding of basic networking concepts (Wi-Fi, VPN, connectivity troubleshooting).

Responsibilities

• Providing first-line technical support for Microsoft 365 and Windows 11 workstations.
• Responding promptly to service desk tickets and requests.
• Troubleshooting hardware, software, and connectivity issues.

Skills

Customer-first mindset

Excellent communication skills

Technical troubleshooting

Education

Relevant IT qualification (Diploma, Certificate IV, or equivalent)

Tools

Microsoft 365

Windows 10/11

Job description

A diversified financial services company in Canberra is seeking a motivated IT professional for the Analyst – IT Support role. This full-time position requires 1-2 years of IT support experience. The role involves providing first-line technical support in a corporate environment, troubleshooting various systems, and maintaining compliance standards. Ideal candidates will possess relevant IT qualifications and a strong customer-first mindset. The company offers a collaborative culture and various benefits to support work-life balance.