Customer Experience Support Team Member (Full-Time)

Dineamic Australia; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working arrangements

Free lunch onsite

Development opportunities

Job summary

Dineamic Australia is seeking a proactive Customer Experience Support Team Member to join our Melbourne team on a full-time basis. You will be the first point of contact for customers, handling enquiries via phone, email and social channels with care and professionalism.

You will support NDIS and SaH customers, work with the Customer Experience Manager, and help maintain service standards while contributing to continuous improvement across the customer journey.

Qualifications

• Previous experience in customer service or a similar role.
• Experience handling customer enquiries and processing orders.
• Familiarity with CRM or customer service systems (desirable).
• Basic administrative and data entry skills.

Responsibilities

• Support customers across phone, email, and social media channels.
• Respond to and resolve enquiries and complaints in a timely and professional manner.
• Provide empathetic support for NDIS & SaH customers.
• Process orders and payments accurately.
• Manage customer accounts and maintain records.
• Assist with invoicing, billing, and general administration.
• Collaborate with internal teams to improve the customer experience.
• Support e-commerce operations including picking, packing, and dispatch.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Multitasking

Empathy

Teamwork

Problem solving

Tools

CRM software

Job description

Customer Experience Support Team Member (Full-Time)

At Dineamic, we’re on a mission to make Australia healthier—one meal at a time.

We’re a fast-growing ready-meal business delivering high-quality, nutritious food that supports the health and wellbeing of our customers. Our team is collaborative, driven, and guided by our values of Safety, Teamwork, Respect, Integrity, and Excellence.

About the Role

We’re seeking a proactive and customer-focused Customer Experience Support Team Member to join our team on a full-time basis.

In this role, you will be the first point of contact for our customers, supporting enquiries across phone, email, and social channels. You will ensure all interactions are handled professionally, efficiently, and with care, particularly when supporting NDIS and SaH (Support at Home) Customers, where empathy and attention to detail are essential.

You will also work closely with the Customer Experience Manager and wider team to maintain service standards and contribute to continuous improvement across the customer experience.

Key Responsibilities

• Support customers across phone, email, and social media channels
• Respond to and resolve enquiries and complaints in a timely and professional manner
• Provide empathetic support, particularly for NDIS & SaH Customers
• Process orders and payments accurately
• Manage customer accounts and maintain accurate records
• Assist with invoicing, billing, and general administration
• Collaborate with internal teams to improve the customer experience
• Support e-commerce operations, including picking, packing, and dispatch
• Maintain strict confidentiality of customer data
• Ensure compliance with company policies and health & safety standards

About You

Experience

• Previous experience in customer service or a similar role
• Experience handling customer enquiries and processing orders
• Familiarity with CRM or customer service systems (desirable)
• Basic administrative and data entry skills

Skills & Attributes

• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Strong problem-solving skills
• Empathetic and customer-focused approach
• Positive and team-oriented attitude
• Willingness to learn and adapt to new processes

Nice to Have

• Experience in the food industry or food safety knowledge
• Understanding of NDIS or SaH customers
• Interest or qualification in nutrition

Why Join Dineamic?

• Hybrid working arrangements
• Supportive and collaborative team environment
• Opportunities for development and growth
• Exposure to multiple areas of the business
• Be part of a purpose-driven organisation making a real impact
• Free lunch when working onsite

If you’re passionate about delivering great customer experiences and want to be part of a supportive and growing team, we’d love to hear from you.