Customer Experience Specialist - Impact & Collaboration

Asuria; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Parental leave

Bonus leave days

Salary sacrificing for Superannuation

Employee discount program

Job summary

Asuria is seeking a detail-oriented admin and customer support specialist in Sydney to join our national team. You will respond to inquiries via phone, email, and CRM, deliver high-quality service to participants, employers and partners, and maintain accurate records for smooth operations.

Ideal candidates have strong verbal and written communication, excellent time management, and a collaborative mindset. Previous experience across sales, customer service, or recruitment is advantageous;

Qualifications

• Excellent verbal and written communication skills.
• Strong time management and organisational abilities.
• Excellent interpersonal skills across all levels of staff and stakeholders.
• Experience in sales, customer service, finance, marketing, recruitment and/or management delivery is advantageous.
• Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines is highly regarded.

Responsibilities

• Respond to incoming calls, emails and messages from participants, employers and staff.
• Deliver first-class service through national customer service channels.
• Collaborate with employers to understand staffing needs and process information in CRM.
• Receive and document customer feedback, complaints and resolutions.
• Maintain accurate records of interactions in the CRM system.

Skills

Verbal and written communication

Time management

Interpersonal skills

Cross-functional experience

Workforce Australia guidelines

Tools

CRM system

Job description

Asuria is seeking a detail-oriented admin and customer support specialist in Sydney to join our national team. You will respond to inquiries via phone, email, and CRM, deliver high-quality service to participants, employers and partners, and maintain accurate records for smooth operations.

Ideal candidates have strong verbal and written communication, excellent time management, and a collaborative mindset. Previous experience across sales, customer service, or recruitment is advantageous;